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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AEM Developer/ AEM Operational Support Analyst L4 - **Company:** Wipro Limited - **Location:** Westlake, TX, United States - **Experience:** Expert - **Salary:** $60,000.0 - $135,000.0 - **Contract:** Temporary to permanent - **Skills:** Active Directory, Adobe Creative Cloud, Authentication Protocols, Software as a Service, Multi-Factor Authentication, Identity and Access Management, User Provisioning Software, Adobe, Pingfederate, AngularJS, Front End Software Development - **Published:** May 26, 2026 - **Apply:** https://www.careerjet.com/jobad/us2ce55ae889b128d56decadcc0c6c8660 ## About the Role * Strong technical troubleshooting abilities related to Adobe applications, user access, SSO, and provisioning. * Working knowledge of Adobe Admin Console, identity management concepts, and entitlement workflows. * Familiarity with enterprise Active Directory, group membership, and user provisioning flows. * Understanding of MFA, SSO (including PingFederate), and authentication protocols. * Ability to review and interpret logs for issue identification and troubleshooting. 5+ years in an IT Operational Support, Service Desk escalation, or Access Management role. · Strong background in troubleshooting user account issues, provisioning workflows, and SaaS product access. · Excellent documentation, communication, and customer service skills. DESIRED_SKILL: · Experience supporting Adobe products in an enterprise environment (preferred). · Experience with SSO, MFA, and identity platforms such as PingFederate (preferred). * Excellent communication skills with the ability to work with both technical and non technical users. * Ability to manage multiple issues simultaneously in a fast paced environment. * Strong analytical skills with the ability to identify patterns and root causes. * Comfortable collaborating with Product teams, engineering partners, and cross functional support groups. Mandatory Skills: Adobe AEM . Experience: 5-8 Years . ## Description We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Accept All Cookies Search Jobs, AEM Developer/ AEM Operational Support Analyst L4 The Operational Support Analyst for Adobe Products is responsible for providing technical support, incident resolution, and access management for users of Adobe applications across the organization. This role focuses on ensuring reliable, secure, and efficient daily operations of Adobe services without server or database administration responsibilities. The analyst works closely with Product Teams, Identity Access Management, and Level 2 support groups to resolve escalated issues, validate provisioning, and maintain proper access configurations. This role also contributes to root-cause identification and provides recommendations to improve product stability and user experience. Key Responsibilities· · Use Adobe Admin Console to create and manage support tickets. · Verify user license provisioning and troubleshoot provisioning failures in Adobe Admin Console. · Validate user membership in Active Directory application groups for Adobe products. · Investigate multi-factor authentication (MFA)-related login issues. · Resolve license provisioning, access, and entitlement-related issues. · Ensure web access restrictions for product groups are correctly configured across different Adobe applications. · Troubleshoot user issues escalated beyond Level 2 support, including complex access or configuration problems. · Review logs when required for monitoring and troubleshooting activities. · Identify and document the root cause of issues and communicate findings to the Product team. · Provide recommended solutions or workarounds for Product team implementation. · Troubleshoot authentication issues related to SSO / PingFederate as needed. · Collaborate with cross functional teams to ensure seamless support and issue remediation., The Corporate Website Management (CWM) team operates as an internal agency within the Performance Marketing department, responsible for branding, advertising, and strategy for JPMo… + 16 hours ago, Title: Angular Developer (AEM Front-End) Location: Westlake TX On-site/Remote/Hybrid: Onsite Duration: 6-12 Months Interview Process: 2 rounds Virtual No of submissions: 2 No… + 9 days ago ## Related Videos - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [How to Stop Choosing JavaScript Frameworks and Start Living](https://www.wearedevelopers.com/videos/118-how-to-stop-choosing-javascript-frameworks-and-start-living) - [Stand alone components in Angular](https://www.wearedevelopers.com/videos/656-stand-alone-components-in-angular) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)