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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Client Support Specialist - Managed IT - **Company:** Big Sky Cybersecurity Inc. - **Location:** Billings, MT, United States (Remote available) - **Salary:** $37,440.0 - $64,480.0 - **Contract:** Permanent contract - **Skills:** Access Network, Cyber Security, Phishing, Cloud Collaboration, Information Technology, CIS Benchmarks - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=73bf705927e4696d ## About the Role Do you have a valid Driver's License license?, Do you have experience in Technical documentation?, Do you have a Bachelor's degree?, * You are organized and detail oriented and you like seeing tickets and projects move from "open" to "done." * You are comfortable talking with both end users and technical staff and can adjust your communication style accordingly. * You can manage your time well in a remote environment and keep work moving without constant supervision. * You are curious about cybersecurity and IT environments and want to deepen your technical understanding over time., * 4 year degree in Computer Science, Information Technology, or a closely related field. * Strong customer service skills and clear written and verbal communication. * Ability to manage multiple client requests and priorities while maintaining accuracy and follow through. * Experience working in a professional setting where documentation, process, and consistency matter. * Understanding of fundamental cybersecurity concepts and common attack methods (for example, phishing, ransomware, credential theft). * Willingness and ability to travel with regular overnight stays on a rotating schedule (one week traveling, one week home). * Valid driver's license and ability to safely operate a company provided vehicle for client travel. * Ability to successfully pass required background checks and meet eligibility requirements for work in healthcare, K12 education, and other high compliance environments. * Willingness to complete and successfully pass reference checks and employment verification as part of the hiring process. * Willingness to complete and successfully pass a brief practical assessment to demonstrate baseline technical and problem solving skills relevant to the role. * Comfortable with the physical aspects of field work, including lifting up to 50 pounds and regularly working on foot and on ladders in client environments. Preferred Qualifications * Experience in an MSP, MSSP, help desk, or IT support role. * Experience with working help desk including phone, remote, and ticket support. * Familiarity with cloud collaboration platforms and modern business IT environments. * Exposure to compliance frameworks such as HIPAA, NIST, or CIS Controls. * Experience coordinating projects, managing workloads, or working within documented service processes., * Ability to stand and walk for extended periods while working onsite at client locations. * Ability to safely lift, carry, and move typical IT equipment (including workstations, monitors, uninterruptible power supplies, and networking/server equipment) up to 50 pounds without assistance. * Ability to climb stairs and regularly use ladders or step stools to access network closets, mounted equipment, and cabling. * Comfort working in a variety of client environments, including schools, healthcare facilities, and mechanical or network rooms that may be tight, warm, or noisy. * Ability to safely maneuver and transport equipment in and out of vehicles and customer facilities. ## Description This is a hands on technical support and coordination role in a structured, detail focused environment, with remote work combined with regular onsite visits in the Billings / Eastern / Hi-Line Montana regions., * Provide Level 1-2 technical support for client requests, including basic troubleshooting, information gathering, and escalation when needed. * Monitor and manage client tickets from intake through resolution, ensuring requests are handled accurately and on time. * Serve as a primary contact for assigned clients in the Billings area regarding support issues, updates, and planned work. * Coordinate with internal technical teams to schedule work, clarify priorities, and track progress on projects and recurring tasks. * Communicate clear, concise status updates to clients and internal stakeholders via email, calls, and scheduled check ins. * Assist with planning for client projects such as upgrades, maintenance windows, and security related work, including timelines and dependencies. * Maintain accurate documentation of client environments, requests, and work performed, following established processes. * Travel regularly to client sites, including overnight travel on a rotating schedule (one week on, one week off), focused around the Billings MT and Eastern/Hi-line regions, with occasional trips to other regions as needed. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Passkeys: Truly Phishing-Resistant? 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