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# Help Desk Technician

- **Company:** Triple-S Steel
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Desktop Computing, File System Permissions, Microsoft Office, Windows Servers, Print Servers, Skype for Business, Microsoft SharePoint, NFT, Peripherals, Adobe, Terminal Servers
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=88c3dc349f23ce43

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Customer communication?, * Must be able to commit 40 hours a week with the rare possibility of after hours support.

 * Must have a valid Driver's License
 * Experience with Microsoft Office 2016 and 2010
 * Some experience with Windows Server, SharePoint, Skype for Business, Adobe, Terminal Servers, Group Policy, Active Directory, Print Servers. NFTS File Permissions is a plus.
 * A professional attitude, excellent customer service and neat appearance are essential.
 * Good written and verbal communication skills
 * Able to work independently and with others
 * Able to master and support a large and diverse base of hardware and software technologies
 * Analytical and problem solving abilities
 * Ability to effectively prioritize and execute tasks in a high pressure environment
 * Ability to lift and transport moderately heavy objects, such as computers and peripherals

## Description

* Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fast-paced, team-orientated environment.
 * Must be extremely resourceful, be able to troubleshoot on the fly.
 * Provide end-user software and hardware troubleshooting and problem solving skills.
 * Troubleshoot, upgrade and repair desktop PCs, remote, on-site, and in office.
 * Maintain and contribute to standard operating procedures for all relevant processes and technologies
 * Document all support and maintenance activity in a detailed concise manner on company helpdesk.
 * Diligently and consistently follow departmental and organizational policies and procedures
 * Assist in the maintainance and accurate inventory of all desktop and printing equipment as assigned as well as track in the field assets.
 * Implement projects as assigned. Provide status reports and problem summaries
 * Respond to emergency system outages as required.
 * Create incident tickets, update incident tickets and close incident tickets using company helpdesk.
 * Provide excellent customer service via helpdesk operations, will include email and onsite assistance requests.


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