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# CRM System Expert

- **Company:** SANY America
- **Location:** Peachtree City, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Information Systems, Data Migration, Microsoft Dynamics CRM, Microsoft Dynamics, Salesforce.Com, Information Technology, Golang
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=01bc9986ed5504a2

## About the Role

Do you have experience in Salesforce Cloud?, Do you have a Bachelor's degree?, * 8+ years of CRM implementation experience.

 * 4+ years of Microsoft Dynamics 365 CRM experience.
 * Experience participating in at least two large-scale CRM implementations.
 * Strong knowledge of sales, marketing, customer service, and dealer management processes.
 * Experience leading cross-functional business and technology projects.
 * Salesforce-to-Dynamics migration experience preferred.

PREFERRED INDUSTRY EXPERIENCE

 * Manufacturing
 * Construction Equipment
 * Heavy Machinery
 * Industrial Equipment
 * Automotive

Experience with companies such as Caterpillar, Komatsu, Volvo Construction Equipment, John Deere, Hitachi Construction Machinery, or similar organizations is highly preferred., * Bachelor's degree or above required; master's degree preferred.

 * Preferred majors include Information Systems, Computer Science, Business Administration, or Marketing.

CERTIFICATIONS PREFERRED

 * Certification Microsoft Dynamics 365 Certification
 * PMP Certification

LANGUAGE REQUIREMENTS

 * Fluent English required.
 * Mandarin Chinese language skills strongly preferred.

## Description

As part of the Americas team, SANY is seeking a driven, forward-thinking, and highly motivated CRM System Expert, to lead the transformation of our CRM platform from Salesforce to Microsoft Dynamics 365 CRM. This role will serve as the primary CRM owner, partnering with business leaders, China headquarters, and implementation partners to drive CRM strategy, implementation, optimization, and long-term support., * Gather business requirements and support solution design.

 * Lead the Salesforce to Microsoft Dynamics 365 CRM migration.
 * Manage CRM implementation, testing, data migration, and go-live activities.
 * Optimize business processes across sales, marketing, service, and dealer management.
 * Provide ongoing CRM administration, user support, training, and system enhancements.
 * Develop reporting, dashboards, and CRM analytics.
 * Support CRM governance, security, and data quality initiatives.
 * Drive continuous improvement and adoption of AI-enabled CRM capabilities.


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