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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Support & Solutions Admin II - **Company:** ACV Auctions - **Location:** Dallas, TX, United States - **Experience:** Experienced - **Salary:** $49,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Cyber Security, Issue Tracking Systems, Interaction Design, Mixpanel, Remote Service Software, Enterprise Software Applications, Okta, Information Technology, Slack, Gsuite, Zendesk, Pagerduty - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7a9d6c215ca8d60a ## About the Role Do you have experience in iOS?, Do you have a High school diploma or GED?, * High School or GED - required * 2 - 3 year(s) Industry experience in a fast-paced, high-energy environment * Ability to read, write, speak and understand English. * Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both Windows and Mac operating systems * Experience supporting mobile iOS devices, like iPhones and iPads * Demonstrated customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious * Ability to take ownership of user interactions and be proactive when dealing with user issues * Ability and desire to learn new technologies and skills * Ability to deal tactfully with persons in authority, co-workers, and members of the public * Familiarity with tools such as G-Suite, Okta, Slack, Zoom, Zendesk, PagerDuty, Jira, Mixpanel, or Instabug is a plus * Familiarity with ITIL standards and IT Security compliance standards and practices is a plus #LI-AM3 ## Description The Enterprise Support & Solutions Administrator II supports the organization by triaging, escalating and resolving incidents and technical requests involving our internal platform, systems, and technology tools. This position plays a crucial role in ensuring user satisfaction, resolving technical issues, and contributing to the overall success of our IT support services. The Enterprise Support & Solutions Administrator II will be part of a team serving as a liaison between our internal users and the Business, Product & Engineering and Information Technology organizations. What you will do: * Actively and consistently support all efforts to simplify and enhance the customer experience. * Monitor incoming Helpdesk tickets and accurately categorize and prioritize incidents * Provide first level, basic to intermediate technical support to users of ACV's platforms, systems and associated technology tools; responding to support queries either in-person or remotely via phone, text message, email, chat and other remote support tools * Gather information to identify and assess the nature of incidents and problems * Record incidents in support ticketing system to maintain a log for escalation to other teams * Escalate complex issues to higher-level technical resources as needed * Develop and maintain documentation to facilitate self-service problem solving and process improvement * Utilize procedures and standards to ensure operational consistency on a nationwide basis and update documentation as required * Stay current with industry trends and emerging technologies to provide informed technical support. * Perform additional duties as assigned. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)