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# IT Support Analyst

- **Company:** Family of Kidz
- **Location:** Plainview, NY, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $55,120.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Microsoft Azure, Cyber Security, Information Technology Consulting, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Azure Active Directory, Phishing, Remote Service Software, TCP/IP, User Provisioning Software, Virtualization Technology, Wi-Fi Technology, Internet Protocol Telephony, Computer Network Technologies, Sonicwall, Computer Equipment, Information Technology
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=37b678da3fb9f86e

## About the Role

Do you have experience in iOS?, Do you have a Bachelor's degree?, * Familiarity with identity and access management in Active Directory and/or Microsoft Entra ID (Azure AD), including password resets and user provisioning.

 * Understanding of core networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, and VPN) and use of remote-support tools.
 * Awareness of basic cybersecurity and data-privacy practices, including multi-factor authentication, phishing awareness, and HIPAA confidentiality in a healthcare setting.
 * Strong problem-solving skills and a patient, methodical approach to troubleshooting, with the ability to explain issues clearly to non-technical users
 * Minimum of 2-3 years of IT support or related experience.
 * Experience supporting Windows, iOS, and Android devices.
 * Strong communication, organization, and time management skills.
 * Ability to manage multiple priorities and deadlines effectively.

Physical Requirements

 * Ability to lift and move computer equipment up to 50 pounds.
 * Ability to work at desks, server rooms, and office locations as needed.

Preferred Qualifications

 * CompTIA A+, Network+, or Microsoft certifications.

 * Bachelor's degree in a related field or Minimum 1 year experience in an IT related field
 * Experience with ticketing/help desk systems.

 * Knowledge of remote support tools.
 * Experience with virtualization technologies

Experience with any of the following technologies is desirable:

 * CLAIMS
 * Sentinel One
 * Meraki
 * ConnectWise
 * SonicWall
 * Addigy
 * Elevate
 * Microsoft 365
 * Microsoft Azure
 * Access control
 * Active directory

## Description

* Provide hands-on support for hardware, software and AV Equipment.
 * Provide Tier 1 and Tier 2 technical support, accurately document issues in the ticketing system, resolve user problems or escalate them when needed, and ensure a positive user experience.
 * Asset tag, track, and maintain inventory of all IT equipment.
 * Serve as a liaison between Family of Kidz and external IT consulting partners.
 * Work with IT manager and IT vendors on technology initiatives and special projects.
 * Configure and support cloud-based VOIP systems.
 * Assist with additional IT projects and responsibilities as assigned.


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