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# Conversational UX Lead

- **Company:** Fmr LLC
- **Location:** Smithfield, RI, United States
- **Experience:** Expert
- **Salary:** $126,000.0 - $255,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Client Server Models, Rapid Prototyping Process, AI Platforms, Front End Software Development
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=410096dd616cb31c

## About the Role

Do you have experience in User flows?, * 8+ years of experience in UX, product, or conversational design, including AI-powered or agent-based systems

 * Proven ability to design complex, stateful, multi-turn and multi-session user journeys
 * Strong systems thinking, with fluency collaborating across product, engineering, and AI platform teams
 * Hands-on experience shaping front-end experiences and interaction models for customer-facing products
 * Ability to balance innovation with clarity, trust, and compliance in regulated environments
 * Experience in finance, fintech, or other regulated domains strongly preferred

## Description

Director, Conversational UX & AI Experiences - Join Fidelity Digital Coach, a Fidelity Labs company

Digital Coach is scaling holistic financial guidance to millions of Fidelity customers who today have limited access to personalized, end-to-end financial support. As Director of Conversational UX & AI Experiences on the Digital Coach team, you will define how our AI-powered financial assistant behaves, engages, and builds trust with customers across ongoing, multi-session interactions.

This is a hands-on leadership role for a senior individual contributor who thrives at the intersection of conversational design, frontend systems, and AI-powered products. You will work closely with product, engineering, and platform AI teams in a fast-moving, early-growth environment, shaping differentiated, human-centered experiences while integrating with Fidelity's broader platforms, policies, and services., AS DIRECTOR OF CONVERSATIONAL UX & AI EXPERIENCES ON DIGITAL COACH, YOU WILL:

 * Own the end-to-end conversational experience for an AI-powered financial chatbot, from concept through production
 * Design and evolve agent-based, stateful conversational experiences beyond traditional chat interfaces
 * Define conversation states, memory strategies, re-entry moments, and UX patterns for financial guidance
 * Partner closely with platform AI teams to shape inputs, context, and outputs into trusted, human-centered experiences
 * Lead front-end experience design, conversational UX, and rapid prototyping efforts
 * Translate financial policies, guardrails, and compliance constraints into clear, intuitive user experiences
 * Collaborate with product, engineering, design, and risk partners to ensure alignment across teams
 * Continuously iterate on experiences using user feedback, behavioral insights, and quality signals


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