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# IT Help Desk Engineer

- **Company:** ENDSIGHT LLC
- **Location:** Napa, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $59,987.0 - $89,960.0
- **Contract:** Permanent contract
- **Skills:** Citrix Systems, Computer Networking Systems, Vmware
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2704ef8bf787cbb1

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Serving clients?, Do you have a Bachelor's degree?, You're the kind of person who helps others succeed.
You're sharp, resourceful, and calm under pressure-the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you've got it handled.
But lately, you might be craving a team that matches your standards-where doing great work and helping others thrive go hand in hand., * Must have 5 years minimum IT Help Desk

 * Previous MSP experience Required
 * Reliable Transportation and Current Driver's license
 * Strong aptitude for Customer Service
 * Ability to self-schedule and project plan for small engagements
 * Ability to organize and manage multiple priorities
 * Excellent analytical, verbal, and written communication skills
 * Ability to adapt quickly to new technologies and changing business requirements
 * Able and willing to collaborate as part of a team
 * Respond to emergency situations effectively, maintaining poise and focus

Preferred:

 * Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
 * Bachelor's degree (in a related field) or equivalent experience
 * Strong Networking Skills

## Description

Location: This role is fully remote; however, employees must reside within California's San Francisco Bay Area region, this includes the East, South, and North Bay. While day-to-day work is performed remotely, team members are encouraged to utilize our Napa office for collaboration, and periodic in-person meetings and team events are held there. Employees may also be required to travel to local client sites as business needs arise., You'll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.
Your days will include:

 * Providing remote IT support across a variety of systems and platforms
 * Solving complex challenges with patience, curiosity, and a service-first mindset
 * Collaborating closely with teammates to create consistently excellent client experiences
 * Continuously learning new technologies and sharpening your craft
 * Heading onsite for hands-on installations, configurations, and troubleshooting as needed.

Who Thrives Here
You'll fit right in if you:

 * Take pride in helping others succeed
 * Love mastering your tools and improving your craft
 * Communicate clearly and stay composed under pressure
 * Are energized by teamwork and mutual respect
 * Want to grow in a place where your success helps everyone win


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