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# Help Desk Technician

- **Company:** Insight Global
- **Location:** Atlanta, GA, United States
- **Salary:** $39,520.0 - $52,000.0
- **Contract:** Temporary to permanent
- **Skills:** Issue Tracking Systems, Servicenow
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ca5904dd7800b4ed

## About the Role

Do you have experience in Ticketing system technical support?, * 2 years of experience in a direct support help desk environment

 * Experience with Service Now or other large ticketing systems
 * Experience using remote tools to troubleshoot
 * Experience taking 35-40 calls/day
 * A+ Certification Required, * Help desk: 2 years (Required)
 * ticketing systems: 1 year (Required)
 * ServiceNow: 1 year (Preferred)
 * High call volume: 1 year (Required)

License/Certification:

 * CompTIA A+ (Required)

## Description

Job Description: Acts as single point of contact for staff, parents, patients, physicians, visitors, and community partners seeking technical resolution for supported software and hardware. Provides first call resolution for customers' technical problems while providing exceptional customer service.


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