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# IT Help Desk Technician

- **Company:** De Novo HRConsulting
- **Location:** Fife, WA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Cloud Computing, Computer Networks, Microsoft Servers, Computer Equipment
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=72c50372fd60657c

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Customer communication?, * Proven experience in a Help Desk Environment. Autotask experience a plus.

 * A+ Certification in progress or completed preferred but not required.
 * Server and Cloud experience preferred.
 * Understanding of computer networks, computer hardware, and windows environment.
 * Active listener with the ability to communicate efficiently both verbally and in writing in a professional and reassuring manner.
 * Exceptional organizational skills with the ability to prioritize and manage multiple projects simultaneously.
 * Ability to quickly analyze problems using deductive logic.
 * Must have a valid driver's license and reliable transportation.

#HelpDesk #IT #InformationTechnology #Cloud #Hardware #Windows #MicroSoft #A+Certification #FieldTech #Azure #Autotask #ITTechnician #HelpDeskTechnician #ITHelpDeskSupport #PasswordReset #Level1Tech

## Description

Our client is a managed services IT company that offers an array of comprehensive services-from creating a custom IT solution for businesses to implementation of that solution, and everything in between. They are problem solvers; offering strategies and solutions to guarantee that systems are operating optimally.

The IT Help Desk / Field Technician is responsible for providing technical support and troubleshooting in a Help Desk environment. This role fields incoming phone calls and emails from clients and triages technical issues based upon the severity level & overall business impact.

This is not a remote position.

Responsibilities include:

 * Deliver impeccable customer service while working with customers to troubleshoot break/fix issues in a help desk environment.
 * Document customer claims, open cases, and resolve any escalated tickets based on the Service Agreement.
 * Effectively resolve basic fixes in a Windows & Microsoft environment.
 * Focus on a customer's problem at hand and filter relevant details for troubleshooting to resolve cases.
 * Adhere to all troubleshooting steps and implement tried and true customer handling scripts.
 * Meet or exceed case resolution goals based on the Service Agreement with the client.
 * Accurately and efficiently document clearly written steps taken to resolve cases.
 * Troubleshoot & perform basic fixes in Windows & Microsoft environments.
 * Verify users, create temporary passwords, and reset passwords.
 * Exercise in-person customer service skills.
 * Manage and monitor tickets from East Coast location during downtime.


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