> Markdown version of [/jobs/ext/524001-technical-support-1](https://www.wearedevelopers.com/jobs/ext/524001-technical-support-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support 1 - **Company:** Jonas Software - **Location:** United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Computer Literacy, Networking Basics, Custom Reports - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0293c7c406f86e7a ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, The position is ideal for friendly, customer-focused, self-motivated, patient, dependable individuals, who are looking to use the opportunity to grow within a great organization. Our highly reputable company offers career growth opportunities, a complete benefits package including 401k, a friendly team, and a great business casual working environment. Candidates with drive and perseverance will open the door for other opportunities within the organization., * Technical Literacy & Expertise: Foundational knowledge of PC/Mac hardware and Windows environments. Includes basic networking concepts (connectivity, local IP configuration) and the functional skills to perform technical tasks at a high level of accomplishment. * Analytical Problem-Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions. Probes all fruitful sources for answers, looks beyond the obvious, and can identify hidden problems through honest analysis. * Operational Agility & Multi-tasking: Proven ability to multi-task and handle frequent interruptions while effectively "picking up where things left off." * Professional Communication: Exceptional verbal and written communication skills, including the ability to translate complex technical concepts into clear instructions for non-technical users. * Composure Under Pressure: Maintains a calm, steady, and professional approach during high-priority issues or "tough times." Serves as a settling influence in a crisis and does not become defensive or frustrated when challenged. * Customer Centricity: Dedicated to meeting the expectations of internal and external customers. Establishes trust and uses customer feedback to drive service improvements. * Growth Mindset & Learning: A "relentless and versatile learner" who quickly grasps the essence of new problems, enjoys the challenge of unfamiliar tasks, and seeks to advance through skill acquisition. * Organization & Time Management: Highly accurate, reliable, and well-organized. Effectively manages a personal case queue by concentrating efforts on critical priorities and eliminating roadblocks. * Interpersonal Skills: Patient, courteous, and tactful. Practices active listening, understands data before making judgments, and is sensitive to proper pacing and due process. * Innovation & Creativity: Ability to generate unique ideas and make connections between unrelated notions to add value during brainstorming and problem-solving. * Education & Experience: High School diploma or equivalent (Associate's degree or higher preferred). Previous help desk or customer-facing technical support experience is considered a significant plus. Preferred Experience * Web & E-commerce Troubleshooting: Experience or interest in troubleshooting website functionality; focus on ecommerce platform support. * CRM & Tools: Familiarity with CRM software and an interest in utilizing emerging AI tools to improve workflow efficiency. ## Description We are seeking a highly motivated, Technical Support Representative to assist accounts using our Point-of-Sale system for Liquor Stores., * Incident Management & Triage: Serve as the first point of contact for technical inquiries via phone and email, managing the end-to-end lifecycle of support tickets to ensure timely resolution. * Peripheral & System Troubleshooting: Diagnose and resolve hardware connectivity issues involving printers, barcode scanners, and integrated payment terminals. * AI-Enhanced Problem Solving: Utilize modern AI productivity tools to interpret complex technical logs, assist in generating custom report queries, and streamline solution discovery. * Merchant Education: Lead remote training sessions to guide customers through core software functions, inventory management, and e-commerce platform fundamentals. * Feedback Loop: Collect and relay customer feedback to the R&D and development teams to help improve our products and services. * Documentation: Maintain detailed records of customer interactions in the CRM and contribute to the knowledge base by drafting clear "How-To" guides. * Strategic Escalation: Accurately document troubleshooting steps and identify when to escalate complex issues to senior technical teams after initial diagnostic efforts. ## Related Videos - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [C# 9 Source Generators - let the machine do the programming](https://www.wearedevelopers.com/videos/192-c-9-source-generators-let-the-machine-do-the-programming) - [Recruiting with Soul & Smarts](https://www.wearedevelopers.com/videos/1477-recruiting-with-soul-smarts) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)