> Markdown version of [/jobs/ext/524095-enterprise-it-helpdesk-analyst](https://www.wearedevelopers.com/jobs/ext/524095-enterprise-it-helpdesk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise IT Helpdesk Analyst - **Company:** Majestic Care - **Location:** Westfield, IN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, CompTIA Network+, Identity and Access Management, IT Management, Remote Access Technology, Information Technology - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6772f27b797d6838 ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, * High school diploma required * Associate degree in Information Technology or related field preferred. License/Certification * CompTIA Network+, A+, or Microsoft 365 Certified Fundamentals/Administrator-level certifications preferred., * 2-5 years of service desk or technical support experience, or equivalent training/certification-based experience. * Proficient troubleshooting skills in Windows OS, Microsoft 365, and remote access technologies. * Demonstrated success managing escalations, complex tickets, and high-volume support workflows. * Strong verbal and written communication skills with a commitment to delivering a positive client experience. Knowledge, Skills, and Abilities * Ability to independently resolve most technical issues without escalation. * Skilled in account management tasks including password resets, provisioning, and access troubleshooting. * Strong analytical and problem-solving skills with attention to detail and follow-through. * Excellent communication and interpersonal skills with a focus on empathy, professionalism, and clarity. * Ability to remain calm and supportive during challenging or time-sensitive technical issues ## Description The Enterprise Helpdesk Analyst plays a critical role in delivering advanced technical support to care team members across multiple locations. This position provides elevated Tier-2 level troubleshooting, serves as an escalation resource for Technicians, and ensures timely, professional, and solutions-focused service interactions. The Enterprise Helpdesk Analyst contributes to process improvement efforts, documentation quality, knowledge sharing, and workflow enhancements while maintaining a strong customer-service orientation. Core Support Responsibilities * Resolve complex technical issues involving hardware, software, connectivity, and system access. * Perform account and access management tasks, including onboarding, offboarding, and permission updates. * Maintain thorough documentation for all tickets, solutions, procedures, and updates. * Communicate clearly and professionally with care team members, ensuring a positive service-desk experience. * Ensure compliance with IT processes, security standards, and escalation protocols. Advanced & Collaborative Responsibilities * Serve as a point of escalation for Technicians, offering guidance on best practices and complex troubleshooting. * Analyze recurring issues and collaborate on workflow improvements that support service efficiency and user satisfaction. * Contribute subject-matter expertise to knowledge bases, training resources, and team documentation. * Partner with IT teams to support continuous improvement efforts, system enhancements, and cross-functional initiatives. * Support organizational technology needs with professionalism, urgency, and customer-focused service delivery. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)