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# Help Desk /Security Support - Hybrid

- **Company:** MSYS Inc.
- **Location:** Harrisburg, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Automation of Tests, Cyber Security, Issue Tracking Systems, Microsoft Servers, Network Monitoring, Office365, Cyber Threat Analysis, Information Technology, Splunk
- **Published:** June 4, 2026
- **Apply:** https://www.dice.com/job-detail/a0fb3cf8-d2a3-414d-9760-cac7297885bc

## About the Role

The client an experienced IT Contractor with a minimum of 2 years'' experience performing technical work in information technology security and support fields. This is a cross-team position to fulfill duties within our security and help desk teams., * Experience in information security related support Required 2 Years

 * Experience in helpdesk related support Required 2 Years
 * Ability to communicate effectively orally and in writing Required
 * Ability to collaborate with peers, between teams, and stakeholders Required
 * Experience with Microsoft server and workstation operating systems Required
 * Experience with Microsoft O365 products Required
 * Experience with incident reporting and support ticketing systems Required
 * Experience with network and computer security testing tools Required
 * Experience reading and interpreting security logs and reports Required
 * Knowledge of industry standards and best practices of information security Required
 * Knowledge of business process analysis methods Required
 * Responds promptly to technical, system and/or emergency issues when contacted outside of scheduled work hours, remotely or in person as needed Required
 * Perform related work as required Required
 * Strong problem-solving and critical thinking skills Required
 * Stays up to date with cybersecurity trends and risks Required
 * Experience working with Tenable and Splunk Required
 * Excellent communication and collaboration skills Required
 * Ability to quickly adapt to changing priorities and technologies Required
 * Associate's degree or current certifications within information technology Required

## Description

* Provide general technology support
 * Respond to and implement support tickets
 * Assist documenting and managing incidents and vulnerabilities
 * Perform network monitoring and reporting
 * Ensure compliance with regulatory guidelines and policies


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