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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Supervisor - **Company:** Advanced Industrial Technologies, LLC - **Location:** Chesterfield Township, MI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, CompTIA Security+, Cyber Security, Information Systems, Disaster Recovery, IT Management, Information Technology Operations, Microsoft Software, Windows Servers, Virtualization Technology, Software Troubleshooting, Information Technology, Performance Monitor, Cisco, Vmware - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ae1e85dbcce88ab8 ## About the Role Do you have experience in Project management in technology?, Do you have a Associate's degree?, * Associate's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent experience preferred. * Minimum 5 years of experience supporting enterprise IT infrastructure and operations. * Minimum 2 years of supervisory, team lead, or project leadership experience. * Experience supporting Microsoft technologies, networking, virtualization, and enterprise infrastructure environments. * Experience supporting multi-site business environments. * Experience supporting manufacturing, industrial, or production environments. * Experience supporting ERP systems within a manufacturing environment preferred. * Experience supporting NIST, CMMC, DFARS, ITAR, or other compliance frameworks preferred. * ITIL, Microsoft, Cisco, VMware, Security+, or similar industry certifications preferred. Work Authorization/Security Clearance Requirements: * Active U.S. Government security clearance preferred. * Must possess or be able to obtain a DoD 8570 Information Assurance Level II certification within six (6) months of hire. * Must be eligible to obtain and maintain a U.S. Government security clearance. * Prior experience supporting government contractors, defense contractors, or regulated manufacturing environments preferred. Knowledge, Skills and Abilities: List of needed knowledge, skills, and abilities to successfully accomplish the duties and responsibilities of the job. * Ability to balance hands-on technical responsibilities with supervisory and leadership duties. * Strong leadership, coaching, mentoring, and employee development skills. * Strong troubleshooting, analytical, and problem-solving capabilities. * Excellent organizational, time management, and prioritization skills. * Ability to manage multiple priorities in a fast-paced, multi-site manufacturing environment. * Strong verbal and written communication skills with the ability to effectively communicate technical concepts to both technical and non-technical audiences. * Ability to build productive working relationships with manufacturing, engineering, warehouse, business personnel, vendors, and leadership teams. * Strong customer service orientation and commitment to operational excellence. * Ability to foster accountability, resolve conflict, and make sound decisions within established organizational policies and objectives. * Ability to identify operational challenges, technology needs, and continuous improvement opportunities. * Ability to effectively delegate responsibilities, establish clear expectations, and monitor performance. * Ability to remain calm and effective during critical incidents, outages, and high-pressure situations. ## Description The IT Supervisor is responsible for overseeing the daily operations of the Information Technology support and infrastructure teams while providing hands-on technical leadership. This role coordinates day-to-day IT activities, ensuring timely resolution of incidents, execution of operational and project work, adherence to service levels, and alignment with organizational priorities. The IT Supervisor serves as a working leader who balances employee supervision with direct participation in technical operations, infrastructure support, troubleshooting, cybersecurity, and continuous improvement initiatives across a multi-site manufacturing environment., * Supervise daily activities of IT support, infrastructure, and systems administration personnel. * Serve as a working supervisor by actively participating in technical support, infrastructure administration, troubleshooting, and project activities while overseeing team performance and operational execution. * Assign and prioritize workloads to ensure operational, project, and service delivery objectives are achieved. * Maintain a regular onsite presence at company facilities to support operations, engage with site leadership, reinforce IT standards, and identify technology improvement opportunities. * Maintain visibility within manufacturing and operational areas to ensure technology solutions effectively support production and business objectives. * Coordinate IT operations across multiple locations and support alignment with enterprise IT priorities, standards, and processes. * Monitor service desk performance, ticket queues, escalations, and service levels to ensure timely resolution of incidents and service requests. * Serve as the primary escalation point for technical issues and operational challenges. * Participate in the administration, support, maintenance, and troubleshooting of Microsoft 365, Microsoft Azure, Windows Server, Active Directory, VMware, enterprise networking technologies, and end-user computing environments. * Support infrastructure upgrades, patching, maintenance, technology refreshes, backup operations, disaster recovery, and business continuity initiatives. * Coordinate assigned IT projects and operational initiatives, including tracking milestones, deliverables, risks, and resource requirements. * Escalate significant operational, staffing, project, security, or business issues to IT management as appropriate. * Support ERP, cybersecurity, infrastructure, and operational improvement projects. * Serve as the site's designated Information Systems Security Officer (ISSO) and coordinate local cybersecurity and compliance activities in partnership with Corporate Security and Information Security teams. * Support implementation and maintenance of NIST, CMMC, and company security requirements while ensuring adherence to established security policies and procedures. * Participate in audits, assessments, remediation activities, and maintenance of security documentation, audit artifacts, system inventories, and user access reviews. * Coordinate with vendors and service providers and assist with hardware and software inventory management, licensing, procurement, and technology lifecycle planning. * Develop and maintain operational metrics, reporting, and documentation. * Identify opportunities to improve operational efficiency, service delivery, and automation. * Perform other duties as assigned. ## Related Videos - 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