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# Level 1 IT Support Specialist (Bronx)

- **Company:** Gersh Autism
- **Location:** New York, NY, United States
- **Experience:** Starter
- **Salary:** $49,920.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Microsoft Office, Software Engineering, Information Technology, Workday, User Accounts
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=81c9bdfc63cfda92

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Associate's degree in a relevant field preferred

 * 1-2 years of experience in a technical support role
 * Strong knowledge of Windows operating systems and Microsoft Office
 * Basic understanding of networking concepts
 * Excellent problem-solving and communication skills
 * Ability to work independently and as part of a team
 * Customer service-oriented mindset

Physical Requirements

 * Must be able to keep students safe from themselves and others and, in some cases, may need to implement CPI (therapeutic holds) procedures.
 * Must be able to remove oneself from potentially harmful situations and, in some cases, be able to lift a child.
 * Ability to stand, walk, bend, kneel, and move throughout the workday
 * Ability to lift (at least 50-65 pounds), assist, and/or physically support students, which may include lifting or guiding students of varying sizes
 * Ability to physically intervene when required to ensure safety (per CPI training)
 * Ability to remove oneself and/or others from unsafe situations quickly
 * Ability to maintain attention and focus in a dynamic, high-stimulation environment
 * Ability to multi-task and shift priorities quickly
 * Ability to exercise sound judgment and decision-making, particularly in high-pressure or safety-sensitive situations
 * Ability to work effectively as part of a team and maintain professional relationships
 * Ability to perform duties under stress, including during behavioral escalations

## Description

As a Level 1 IT Support Specialist, you will be responsible for providing technical assistance and support to our staff members. You will diagnose and resolve basic technical issues and escalate complex problems to the appropriate IT personnel. The Level 1 Support Specialist will also assist in the maintenance and administration of various IT systems., * Provide technical support and assistance to staff members via phone, email, and in-person

 * Troubleshoot hardware and software issues
 * Install, configure, and upgrade software and hardware
 * Assist in the documentation and maintenance of IT systems and processes
 * Escalate complex technical issues to the appropriate IT personnel
 * Assist in managing user accounts and permissions
 * Participate in IT projects and initiatives
 * Stay up-to-date with the latest technology trends and developments

Full time, M-F


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