> Markdown version of [/jobs/ext/524676-it-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/524676-it-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** BIBIYAN LAW GROUP, P.C. - **Location:** Los Angeles, CA, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, Computing Platforms, Law Practice Management Software, Software as a Service, Computer Maintenance, Dynamic Host Configuration Protocol, Document Management Systems, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Network Architecture, Networking Basics, Network Connections, Productivity Software, Remote Access Technology, Service Pack, Software Engineering, TCP/IP, ServiceNow IT Service Management, Information Technology, Dropbox - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e5eb97f39ebed9fe ## About the Role Do you have experience in VPN management?, Do you have a High school diploma or GED?, * High school diploma or equivalent; Associate degree in Computer Science or IT-related field preferred * 2+ years of professional IT help desk or technical support experience * Strong knowledge of Windows and Mac operating systems * Experience with Active Directory, Office 365, and cloud-based applications * Proficiency in networking basics (TCP/IP, DNS, DHCP) and VPN technologies * Experience with IT ticketing/helpdesk software * Excellent communication and customer service skills * Ability to prioritize multiple tasks and work effectively under pressure, * CompTIA A+, Network+, or Security+ certification * Experience with legal industry software (FileVine, Dropbox, LexisNexis) * Knowledge of cybersecurity best practices and data protection * Previous experience in a law firm or professional services environment ## Description Bibiyan Law Group, P.C seeks an experienced and customer-focused Help Desk Technician to support our growing organization. As a full-service law firm serving clients throughout California and Washington, we depend on reliable IT infrastructure and responsive technical support. You will be the first point of contact for our attorneys and staff, providing exceptional technical assistance across our diverse software platforms, hardware systems, and network infrastructure., * Provide Level 1 and Level 2 technical support via phone, email, and in-person for end-user hardware and software issues * Support case management software, document management systems, legal research platforms, and productivity tools * Troubleshoot network connectivity, VDI, VPN access, and remote work issues * Manage user account provisioning, password resets, and access control requests * Maintain and document issues in IT ticketing system, ensuring timely resolution and follow-up * Perform routine hardware maintenance, system updates, and software patches * Assist with printer, scanner, and peripheral device setup and troubleshooting * Support onboarding of new employees with IT setup and training ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [The best of two worlds - Bringing enterprise-grade Linux to the vehicle](https://www.wearedevelopers.com/videos/67-the-best-of-two-worlds-bringing-enterprise-grade-linux-to-the-vehicle) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)