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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Configuration Analyst II - **Company:** MedImpact Healthcare Systems, Inc. - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $52,686.0 - $85,613.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, JIRA, Unit Testing, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Salesforce.Com, SQL Databases - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d5c6a4fbbd3e8512 ## About the Role Do you have a valid Pharmacy Technician License license?, Do you have a valid Pharmacy Technician Certification certification?, Do you have experience in SQL?, Do you have a Bachelor's degree?, This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients., To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions., BS/BA and 2+ years' experience or equivalent combination of education and experience Computer Skills Intermediate knowledge of MS Office / Word, PowerPoint, Outlook and MS Excel. The ability to run SQL queries and script load. Certificates, Licenses, Registrations Pharmacy Technician License or National Certification helpful. Other Skills and Abilities * Ability to gather business requirements and client specifications. Demonstrated ability to positively interact with clients, internal customers, and peers. Demonstrated willingness to take accountability for achieving service commitments and a demonstrated ability to achieve results. * Demonstrates ability to appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish goals and objectives, and exhibit initiative and commitment. * Strong understanding of healthcare domain concepts, including FFS, MCO, pharmacy benefits, and plan structures. * Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines. * Effective communication skills (written and verbal) to clearly document designs and explain complex concepts to stakeholders. * Proficiency in tools such as Excel, SQL (preferred), and ticketing/workflow systems (e.g., JIRA, SalesForce). Reasoning Ability * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Mathematical Skills * Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. * Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Language Skills * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Composure Decision Quality Organizational Agility Problem Solving Customer Focus Drive for Results Peer Relations Time Management Dealing with Ambiguity Learning on the Fly, While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., "close vision") to accurately read fine print, view computer screens, and handle small objects. Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks. ## Description The Configuration Analyst II designs, builds, and maintains claims system configurations to ensure accurate, compliant adjudication across healthcare programs such as FFS and MCO. This role translates complex business and regulatory requirements into system rules-covering benefits, pricing, and edits-while collaborating with stakeholders and technical teams to ensure solutions are implemented correctly and perform as intended. The analyst supports new implementations, benefit updates, and ongoing system maintenance by troubleshooting issues and optimizing performance, while also promoting quality and operational excellence through adherence to governance standards, thorough documentation, and continuous process improvements., * Configure pharmacy, formulary, and benefit plan components within the claims adjudication system to accurately implement approved change requests. * Manage assigned workload to ensure all configuration tasks and change requests are completed within established timelines and service level expectations. * Develop deep expertise in claims system logic, including adjudication processing, system constraints, benefit coding structures, and plan-group-carrier relationships to ensure configuration designs meet intended business outcomes. * Analyze, troubleshoot, and resolve basic to moderately complex claims processing issues and customer inquiries; escalate complex issues as needed while ensuring timely resolution and clear communication. * Collaborate closely with clients, business partners, and internal stakeholders to gather, clarify, and translate business requirements into effective configuration solutions that are accurately documented, developed, tested, and implemented. * Apply standardized design methodologies and governance practices to ensure configuration solutions are efficient, scalable, and sustainable; provide clear justification and documentation for non-standard designs. * Perform in-unit testing and validation to confirm configurations function as expected, meet business requirements, and support accurate claims adjudication. * Execute end-to-end workflow activities, including pre-assessment, design, configuration, and unit testing, across varying levels of complexity (Level 1-3 tasks). * Leverage strong organizational, prioritization, and project coordination skills to manage multiple initiatives while maintaining high quality and accuracy. * Support and mentor junior analysts (Level I), providing training, guidance, and assistance with more complex configuration scenarios. * Create, maintain, and enhance detailed documentation of client plan designs, including adjudication hierarchies, edits, restrictions, tables, carrier relationships, and configuration best practices. * Partner with Testing & Validation teams to ensure seamless transition of configurations into formal testing cycles and production readiness. * Contribute to continuous improvement efforts by identifying opportunities to streamline configuration processes, enhance quality, and improve overall operational efficiency., This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders. Working Hours This is a full-time non-exempt position requiring one to be able to work overtime from time to time in order to get the job done. Therefore, one must have the ability to work nights, weekends or on holidays as required. This may be changed at any time to meet the needs of the business. The typical working hours for this position are Monday through Friday from 8:00am to 5:00pm. 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