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# Technical Support Specialist - PST

- **Company:** Iterable, Inc.
- **Location:** United States (Remote available)
- **Salary:** $60,000.0 - $93,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), JIRA, Cascading Style Sheets (CSS), Software as a Service, Domain Name System (DNS), LiveChat, Web Application Frameworks, Datadog, Grafana, Zendesk
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=751c78367271e8db

## About the Role

Do you have experience in Zendesk?, * Demonstrated ability to solve highly technical problems

 * Desire to teach new customers about the platform
 * Ability to answer product and technical questions
 * Passion for startups, software, and SaaS products

Bonus Points:

 * Previous experience in a B2B technical support role at a SaaS company
 * Experience with email, push or SMS platforms
 * Experience with JIRA or Zendesk or similar tools
 * Experience with Datadog/Grafana or similar tools
 * Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks

## Description

The Technical Support Specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for tech and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot the Iterable platform, you will also be an integral part from conceptualization to execution of their business use cases using Iterable. Reporting to the Manager of Technical Support of our west coast team, you'll work cross functionally with other teams in developing both your technical and digital marketing skills while being exposed to the digital SaaS space. You'll be part of an industry leading support team working closely with your manager on developing your career and goals while still providing our customers an exceptional experience., * Answer customer questions over email, live chat, Zendesk and phone.

 * Categorize customer inquiries.
 * Write and update support articles.
 * Escalate issues to Customer Success Managers and the Engineering team.
 * Deliver excellent customer service to delight Iterable customers., Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.


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