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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Florida, Inc - **Location:** Orlando, FL, United States (Remote available) - **Salary:** $43,680.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Performance Management, Bluetooth, VoIP, Microsoft Outlook, CompTIA Network+, Databases, Issue Tracking Systems, Microsoft Office, Proprietary Software, Salesforce.Com, TeamViewer, Cisco WebEx, Webmail, Wi-Fi Technology, Computer Equipment, Gsuite - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2996ca478b529008 ## About the Role Do you have experience in Zoom?, Do you have a High school diploma or GED?, Qualified applicants will possess: * High School diploma required. * 1 or more years of exceptional call center customer service experience, preferably in a technical support environment. * Proficient with Microsoft Office Suite with the ability to use Windows based PC, Voice over IP phone system, Salesforce CRM, Teamviewer. * Ability to learn new software including, company proprietary software, telephone phone systems, Computer, Laptop, Cell phone, Google suite, Zoom, WebEx, Microsoft Teams, Salesforce and/or other software or database management software. * Ability to learn and have a thorough understanding of technology proprietary to Florida Realtors such as Form Simplicity, Sabal Sign, and MLSAdvantage. * Excellent verbal and written communication skills with proven ability to explain in detail steps needed/taken to resolve issues. * Proper customer service phone etiquette and listening skills. * Ability to explain technical problems/solutions to nontechnical REALTORS. * Proven ability to troubleshoot, organize, complete assignments and complete call goals on time and as defined. * Ability to work independently as well as in a team environment as necessary. * Strong analytical and problem-solving skills. Preferred technical certifications: * CompTIA A+ * CompTIA Network+ * Microsoft Certified Desktop Support Technician (MCDST) ## Description * Provide prompt, accurate, and courteous technical support that meets established service standards. * Translate technical concepts into clear, understandable guidance for members with varying levels of tech proficiency. * Demonstrate professionalism, patience, and problem-solving persistence in every interaction. What Success Looks Like * Members consistently express satisfaction and appreciation for the support received. * Calls, chats, and support tickets are resolved efficiently and documented accurately. * You are seen as a dependable, knowledgeable, and valued team contributor who enhances the Tech Helpline experience. What You'll Do * Deliver service and support to association members and Florida Realtors tech users via phone, chat, email, and/ or Salesforce support ticketing system, assessing the scope of the problem and determining any resolution. * Accurately gather caller information, assess the issue, and determine the appropriate resolution steps. * Apply working knowledge of computer software, hardware, and networking to assist users in troubleshooting issues related to PCs, Wi-Fi connectivity, Bluetooth, application performance, and webmail (e.g., Outlook, Google). * Provide technical support and guidance to resolve users' computer hardware and software problems. * Accurately document and maintain case notes for all interactions and services provided using the Salesforce CRM or other designated systems. * Install or assist with installation, configuration, and troubleshooting of hardware, software, and peripheral devices such as printers and scanners. * Support REALTOR® members with Florida Realtors' proprietary products, including Form Simplicity, Sabal Sign, and MLSAdvantage, staying up to date on product enhancements and troubleshooting procedures. * Follow established departmental policies and procedures while identifying and escalating priority issues when necessary. * Stay informed about new technologies, system updates, and process improvements. * Remain flexible and assist with special projects or additional tasks as assigned. ## Related Videos - [You’re a great coder? 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