> Markdown version of [/jobs/ext/525324-customer-solutions-specialist](https://www.wearedevelopers.com/jobs/ext/525324-customer-solutions-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Solutions Specialist - **Company:** Drive Medical - **Location:** Port Washington, NY, United States - **Experience:** Starter - **Salary:** $39,520.0 - $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Operating Systems, SAP ERP - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f28b5cb3d3b99886 ## About the Role Do you have experience in Suggestive selling?, Do you have a High school diploma or GED?, * Customer Focused * Prior customer-facing experience preferred * Excellent communication and problem resolution skills * Excellent computer skills, including knowledge in Microsoft Systems, SAP experience helpful * Quick learner, able to think on feet and find innovative solutions * Empathy, patience, listening skills * Career minded individual with ability to work flexible hours (generally M-F between 9AM-6PM EST) * Maintain a Scorecard of an A/B average to be considered for promotion, * High school diploma or equivalent * Experience in Customer Service preferred ## Description Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world. "Leading the World with Innovative Solutions that Enhance Lives" Summary (Major Purpose of the Role): Drive Medical is a place where employees and management exist to enhance the quality of life of the people we touch. Customer Solutions Specialist and Customer Solutions Specialist, Canada is responsible for ensuring effortless experience to our customers in a fast-paced phone environment, by providing product information, placing orders, and finding solutions. As employees acquire knowledge across all areas of the department, they can become cross-functional to fit business needs. Main Activities/Responsibilities: * Resolve customer and sales rep inquires; explain product features, provide quotes, process orders, returns, and assist with all their customer service needs in US and Canada. * Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner. * Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner. * Resolve all customer related inquiries and issues with extreme accuracy and efficiency. * Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc. * Enter and process orders received via phone, with accuracy. * Provide product availability and manage customer back-orders, as needed. * Support the sales team by aiding them with their daily service needs. * Follow up as needed to ensure accuracy and effortless customer experience. * Provide over the phone assistance with product assembly and parts inquiries * Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems. * Achieve performance goals on a consistent basis and established KPIs. * 1-2 years' experience in the position to be considered for promotion. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [WeAreDevelopers LIVE - 50 years Microsoft, Web Readiness Report, The German Web Community and more](https://www.wearedevelopers.com/videos/1320-wearedevelopers-live-50-years-microsoft-web-readiness-report-the-german-web-community-and-more) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [Responsible AI @ Microsoft - Governance, Standards, Learnings](https://www.wearedevelopers.com/videos/1544-responsible-ai-microsoft-governance-standards-learnings) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)