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# IT Support - IB4

- **Company:** Foxconn Industrial Internet - Fii
- **Location:** Houston, TX, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Databases, Information Technology, Software Library
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c2d3470b30597bb2

## About the Role

Do you have experience in Customer support?, Do you have a Bachelor's degree?, * Bachelor's degree in Computer Science or equivalent experience.

 * Strong customer support skills.

## Description

Provide technical support to end users and assist with hardware, software, and IT infrastructure needs., * Resolve end user issues and requests with a positive and helpful attitude.

 * Install and configure FII-approved software.
 * Identify, resolve, or escalate software and hardware issues to the proper teams.
 * Image and deploy laptops and desktops.
 * Instruct new hires on how to back up their data to OneDrive and how to contact the Help Desk with issues and requests.
 * Manage and support mobile phones through Verizon MDM.
 * Create and manage user login accounts in Active Directory.
 * Maintain team inventory, software databases, and procedural databases.
 * Create and modify SOPs, how-to guides, and procedural documentation.
 * Update software libraries.
 * Support and maintain conference room conferencing equipment.
 * Research and answer technical questions from other FII departments.
 * Perform inventories and audits.
 * Assist the OT production IT support team when needed.
 * Provide support for corporate events.
 * Act as liaison for Google partner accounts.
 * Help maintain printers by replacing toner and ink and coordinating repairs.


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