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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician (Intermediate-Level) - **Company:** Link Solutions, Inc. - **Location:** White Sands Missile Range, NM, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, CompTIA Security+, Information Systems, Data Systems, Microsoft Office, Network Service, Software Engineering, Software Systems, Information Technology - **Published:** June 14, 2026 - **Apply:** https://www.juju.com/job/00000000g7z7r9 ## About the Role + Must be a U.S. citizen with an active DoW Top Secret Clearance + IAT Level II Certification equivalent or higher, + BA/BS Degree in Computer Science or Information Technology with two (2+) years of experience OR five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). + Experience creating and modifying documentation for technical processes and procedures. + Proficiency with Microsoft Office products. + Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements. + Ability to work in a fast-paced and constantly evolving environment. Preferred: + Microsoft 365 Certified: Endpoint Administrator Associate + Experience creating and modifying documentation for technical processes and procedures. + Experience working in a Department of Defense (DoD) environment. + A problem solver and troubleshooter who thrives in resolving complex problems. + Strong self-starter requiring minimal supervision. + Excellent communication skills (written and oral) and interpersonal skills. + Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. ## Description The Service Desk Technician will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security., + Provide Tier I and Tier II technical support for hardware and software. + Recommend system modifications to enhance the usability of Information Systems and network resources. + Route and escalate requests to Tier III and other teams for quick customer issue resolution. + May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. ## Related Videos - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Your organization as a Graph](https://www.wearedevelopers.com/videos/2051-your-organization-as-a-graph) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)