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# IT Support Specialist I

- **Company:** Empath Health
- **Location:** Ocala, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Break Fix
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=515dbc706d55a3c9

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Associate's degree?, * Associate's degree required (Bachelor's preferred) in a related field

 * Strong foundational knowledge of Windows environments, Microsoft Office, and end user hardware (Dell, HP, mobile devices)
 * Relevant certification such as CompTIA A+ or Microsoft MCP (MCSE preferred)
 * Experience providing hands-on technical support, including remote troubleshooting and help desk support
 * Strong communication skills with the ability to explain technical concepts to non-technical users
 * Valid Florida driver's license with reliable transportation to support on-site needs

## Description

Empath Health is seeking an IT Support Specialist to join our team in an on-site role supporting day-to-day technology needs across the organization.

This position is ideal for someone who enjoys hands-on troubleshooting, building relationships with end users, and being a reliable resource for technical support. You'll play a key role in keeping our systems running smoothly, from setting up equipment to resolving issues and supporting ongoing IT initiatives.

If you're service-driven, detail-oriented, and enjoy working in a collaborative environment, this is a great opportunity to make an impact in a mission-driven healthcare organization.

What you'll Do

 * Provide hands-on technical support for end users, resolving hardware, software, and system issues both remotely and on-site
 * Install, configure, and deploy end user equipment, ensuring systems are set up efficiently and correctly from day one
 * Maintain and track IT equipment inventory, supporting lifecycle management and availability of resources
 * Document issues, resolutions, and trends to improve response times and prevent recurring problems
 * Partner with IT team members to support projects, system upgrades, and ongoing infrastructure initiatives
 * Deliver responsive, service-oriented support while escalating more complex issues when appropriate


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