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# Desk Superintendent, Operations Control Center

- **Company:** The Mta
- **Location:** New York, NY, United States
- **Salary:** $94,161.0 - $148,834.0
- **Contract:** Permanent contract
- **Skills:** Applicant Tracking Systems, Computer Literacy
- **Published:** June 14, 2026
- **Apply:** https://www.juju.com/job/00000000g801fz

## About the Role

1. High School Diploma or Equivalent and a minimum of five (5) years of experience, of which four (4) years must have been in a managerial or supervisory capacity -OR-

 2. A satisfactory equivalent of education and experience.

Desired Skills :

 + Strong knowledge of RTO policies and procedures pertaining to all operating titles and equipment within the division.

 + Ability to coordinate routine activities, unusual incidents and emergency response performed by the Control Center.

 + Ability to understand General Signal Arrangement Prints, Third Rail Power Prints and Emergency Ventilation Fan operations.

 + Strong knowledge of ATS/CBTC, ITRAC, service delivery/diversion operations and strategies and General Orders.

 + Excellent verbal and written communication skills.

 + Basic computer skills.

## Description

This position is responsible for directing various communications and daily operations of the DOS Rail Control Center (RCC), utilizing where applicable, ATS, CBTC and ITRAC technology to achieve safe on-time service delivery. Ensures continuity of operations throughout assigned division (IRT, IND, BMT) via dispatching, put-ins, lay-ups and loading of supplements. This position will be accountable for safe and timely implementation operations of all scheduled NYCT General Orders, Signal Bulletins and/or Special Operations within specified divisions; will also direct the safe removal and restoration of third rail power and Fan Plan operations, where applicable. Will direct management of all incidents through the proper use of protocols, policies, and procedures. Monitors, supervises, and evaluates performance of RCC employees. Acts on behalf of the General Superintendent, RCC as required.


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