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# CCDM PLM and Customer Support Engineer

- **Company:** Ericsson
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), 4G (Telecommunication), Artificial Intelligence, C++ (Programming Language), Cloud Computing, Cloud Engineering, Computer Networks, Continuous Delivery, Continuous Integration, Database Theory, Software Design Patterns, Distributed Data Store, Software Architecture, Transmission Control Protocol (TCP), Wireless Networks, Scripting, GitHub Copilot, System Availability, Large Language Models, Core Data, Kubernetes, Information Technology, Transport Protocols, Low-code
- **Published:** May 23, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=aae34351557fd5a9

## About the Role

Do you have experience in Scripting?, Do you have a Bachelor's degree?, * Hands-on experience as a user or developer/tester of a distributed database technology will be highly appreciated.

 * Knowledge High availability concepts/ techniques (replication, leadership election, active/standby).
 * 5G knowledge will be a plus.
 * Knowledge in TCP/IP Networking and evolution transport protocols (like QUIC), data networks and IP-based applications (HTTP, HTTPS...)
 * Experience in programming of open-platform, real-time and high-availability system, as well as scripting.
 * Expertise in Java and C++ as well as design patterns and software architecture
 * Strong competence and experience in use of AI tools such as code assistants, Claude or github copilot.
 * Good communication skills and open personality.
 * Strong communication skills and open personality
 * Fluent in English.
 * Bachelor's degree in Telco, Computer Science.

Desirable
*
Knowledge of LLMs and its applicability (Low-code LangGraph, Langchain, MCPs...)

 * Knowledge of database concepts and cloud native (Kubernetes, Dockers).
 * Knowledge in Mobile network architecture 4G/5G. Interfaces, protocols, functions.

## Description

We are looking for a highly motivated and passionate Developer to join our customer support organization working in the 5G Cloud Core Data Manager product (CCDM). We offer the opportunity to work in an international environment, using and learning leading edge technologies and form part of a talented, self-organized and motivated team. You will enjoy an empowering and flexible work environment as part of Ericsson Spain R&D located in Madrid.

What you will do
*
3rd line customer support for 5G Cloud Core Data Manager product (CCDM):

Management of customer support requests received from 2nd line support (CSR, Trouble Shooting, verification...)
From part of 24x7 3rd line support roster

 * Product Life Maintenance of CCDM
 * Work with technologies such as containers (Kubernetes), AI, Cloud, Continuous integration and Continuous delivery.


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