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# IT Helpdesk Support Specialist II

- **Company:** Asbury, Inc
- **Location:** Draper, UT, United States
- **Experience:** Experienced
- **Contract:** Franchise
- **Skills:** Microsoft Windows, Business Software, Identity and Access Management, Issue Tracking Systems, Microsoft Software, Windows Remote Assistance, Enterprise Software Applications, Information Technology
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ace72776e3795ecc

## About the Role

Do you have experience in Windows?, * Minimum 3 years of professional IT support or Help Desk experience

 * Strong troubleshooting and problem-solving skills
 * Experience supporting Windows environments, Microsoft 365, and common business applications
 * Experience working with ticket management systems
 * Excellent verbal and written communication skills
 * Ability to manage multiple priorities in a fast-paced environment
 * Strong customer service mindset and attention to detail, * Previous IT experience supporting an automotive dealership group or automotive retail organization
 * Experience with Tekion dealership management systems
 * Familiarity with dealership technology platforms and workflows (CDK, R&R - Reynolds & Reynolds, Cox Automotive,).
 * Experience supporting enterprise applications and remote users
 * Technical certifications (CompTIA, Microsoft, ITIL, etc.) are a plus

## Description

The IT Help Desk Support Specialist II serves as a primary point of contact for technology support across the organization. This role provides technical assistance to end users by resolving issues submitted through our ticketing system and supporting employees via phone, remote support, and other communication channels.
The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and previous experience supporting users in a fast-paced business environment.
Key Responsibilities

 * Respond to and resolve IT support tickets submitted through the help desk platform
 * Provide technical support over the phone and through remote assistance tools
 * Troubleshoot hardware, software, network, and application issues
 * Escalate complex issues to appropriate IT teams when necessary
 * Document troubleshooting steps and resolutions within the ticketing system
 * Support user account administration and access management
 * Assist with workstation deployments, upgrades, and technology rollouts
 * Maintain a high level of customer service and professionalism
 * Follow established service level agreements (SLAs) and support procedures
 * Participate in ongoing IT projects and process improvements


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