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# IT Professional

- **Company:** CONFLUX INCORPORATED
- **Location:** Malvern, PA, United States
- **Experience:** Expert
- **Salary:** $70,720.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Cyber Security, Information Technology Operations, System Testing, User Environment Management, Software Troubleshooting, Reliability of Systems
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=82a21fdf23a7bc4b

## About the Role

Do you have experience in macOS?, * 8+ years of experience in IT Support, Desktop Support, Help Desk, or IT Operations environments.

 * Strong knowledge of Windows, macOS, Microsoft 365, Networking, Active Directory, and endpoint support.
 * Experience supporting AV/Conference Room Technologies, Microsoft Teams Rooms (MTR), and end-user devices.
 * Familiarity with IT operations, troubleshooting methodologies, process documentation, and service management.
 * Strong analytical, communication, problem-solving, and customer service skills.
 * Ability to work independently in a fast-paced onsite support environment.

## Description

Seeking an experienced IT Support Professional to provide onsite technical support for end-user computing, networking, audio-visual systems, and conference room technologies. This role supports daily IT operations, troubleshooting, maintenance, and user assistance while ensuring system reliability, security, and business continuity. Responsibilities:

 * Provide onsite support for End User Computing (EUC), PCs, Mac devices, printers, and peripheral equipment.
 * Perform network patching, basic network troubleshooting, and smart hands support for infrastructure teams.
 * Support Audio Visual (AV) systems, conference rooms, and Microsoft Teams Rooms (MTR) technologies.
 * Troubleshoot hardware, software, connectivity, and Microsoft 365 issues.
 * Deliver Level 2 Help Desk Support, user training, and technical guidance.
 * Execute system testing, maintenance activities, and operational procedures.
 * Assist with IT security, data protection, and compliance initiatives.
 * Document operational processes, support activities, and system changes.
 * Collaborate with internal teams to improve IT service delivery and operational efficiency.


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