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# Technical Helpdesk Support

- **Company:** Objectstream Inc.
- **Location:** Oklahoma City, OK, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, CentOS, Command-Line Interface, Debian Linux, Linux, Issue Tracking Systems, Windows Servers, Red Hat Enterprise Linux, Prometheus, Web Applications, Enterprise Software Applications, Grafana, Atlassian Tools, Vmware
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b7e5c35d3d78131b

## About the Role

Do you have experience in Windows?, Do you have a High school diploma or GED?, * HS Diploma

 * Minimum 6 years of relevant experience
 * Expert verbal and written communication skills are critical and essential
 * Ability to work effectively with others by applying interpersonal skills in the work environment.
 * Attention to details
 * Web Application Administration experience
 * Strong Linux (Redhat/CentOS/Debian) experience with command-line and GUI
 * Windows Server and Active Directory experience
 * Experience with Atlassian suite of products, especially JIRA and Confluence
 * Experience working with VMWare, Elastic, Prometheus, and Grafana is desired.

## Description

This position supports the FAA's Technical Operations Services under the Air Traffic Organization. The candidate will provide technical helpdesk support for a suite of enterprise applications., * Answer incoming emails and phone calls into the enterprise helpdesk.

 * Open and track the helpdesk tickets in Jira ticketing system.
 * Conduct triage and initial diagnosis of the reported issue.
 * Work with different application and infrastructure teams to identify and resolve the root cause of the reported issues.
 * Participate in the morning stand-up meetings to report the days progress and any issues that need to be handled at the management level.
 * Provides inputs to improving the helpdesk processes.
 * Complete documentation to build on the Helpdesk Knowledge Base.


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