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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Administrator - **Company:** The Emma Bowen Foundation - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, BASIC (Programming Language), Microsoft Exchange Server, IT Management, Lightweight Directory Access Protocols (LDAP), Information Technology, Casper Suite, StorNext - **Published:** June 14, 2026 - **Apply:** https://www.emmabowenfoundation.com/68682/technical_support_administrator ## About the Role * Bachelor's Degree in Information Technology or equivalent experience * At least four years of experience in Information Technology, Help Desk, or other IT related positions. * Strong knowledge and experience with business level software and hardware support in a networked environment (LAN) * Strong break/fix mentality and the ability to diagnose/research simple or complex user related computer problems on Mac and Windows platforms * Experience working with StorNext and related technologies (Atto cards, Magma chassis, Fiber connections) a plus * Hardware or A+ certifications a plus * Apple Certifications a plus * Prior experience with Jamf or certifications in Jamf a plus * Active Directory/LDAP integration/administration * Must be available on an on-call rotational basis * Must be willing to carry a company provided mobile phone * Must be able to lift 50 pounds * Must be able to work as part of a team * Possesses excellent intrapersonal, written, and verbal communication skills and client-focused orientation, professional demeanor and ability to deliver under pressure and short deadlines * Requires minimal direction with managing day-to-day tasks and workload, demonstrates a high level of personal motivation * Must be able to demonstrate strong customer service and manage user/company expectations * Familiarity with IT tracking and management tools * Excellent organizational skills required (juggle multiple issues simultaneously), Management has the right to add or change duties and job requirements at any time. Please apply directly on the company website: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=36155&clientkey=477B620764F4A7BADB21CD8BE2241D3A ## Description Assists in the management of the overall Mac and Media lifecycle and ecosystem of hardware, software and related End User Support - ensuring all corporate users receive superior technical support., * Collaborates with Helpdesk by entering tickets, accepting assignments and providing support to the Helpdesk * Candidate is expected to resolve all tier 1 -2 work and work with the Systems Administrator to resolve tier 3 Mac and Media related support requests companywide. * Partner with the Systems Administrator to implement and deploy Mac and Media standards; build, configure, test, secure, deploy, update, manage, inventory, and optimize Mac and Media environment * Support/Manage/Maintain user facing hardware and software including connecting clients to the Fiber SAN * Maintain a working lifecycle for fleet of hardware and software and rotate as necessary * Respond to major computer problems after-hours as needed * Provide setup and support of video conferencing and related technologies between both internal and external locations as necessary * Support the copier and printer fleet within the organization. Resolve basic issues and escalate to vendor when necessary * Assist with support, maintenance, and calibration of color output devices * Write documentation and training guides as necessary * Facilitate, test, and manage the introduction of new user facing software and technologies into the organization * Enforce all IT Policies and Procedures * User level administration, authorization, account management and access controls of Active Directory, Microsoft Exchange, basic file/folder shares and related technologies * Provide basic training as needed * Other responsibilities as directed by IT Management * Occasional travel to other offices or for seminars may be required ## Related Videos - [Oh S***! 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