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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Services Specialist II, Service Desk - **Company:** Quantum Health - **Location:** Dublin, OH, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Systems Engineering, Issue Tracking Systems, Systems Analysis, Information Technology Operations, Microsoft Office, User Environment Management, Hardware Testing, Information Technology, Cisco, User Administration - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fa27fba76baf1db2 ## About the Role Do you have experience in iOS support?, Do you have a Bachelor's degree?, * Education: Bachelor's degree in computer science or related field preferred, or equivalent work experience. * Certifications: CompTIA A+, CompTIA N+, Cisco, MCP, MCSE or equivalent. * Computer skills: Systems analysis; Microsoft Office applications, Office 365, Windows 11 OS, iOS and Android OS. * 2 or more years' experience working with PC hardware and software for installation and advanced support. * 1 or more years' experience demonstrating strong customer service and organizational skills. * Demonstrated ability to interact in a positive, respectful manner, Living Quantum Health's Core Values. * Ability to work independently and self-direct with limited need for day-to-day supervision. * Ability to effectively organize, prioritize tasks; multi-task and manage time. * Ability to lift 50 pounds. * A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and to protecting the sensitive data entrusted to us. ## Description The IT Services Specialist II will work independently with general supervision to provide in-depth customer service, end-user desktop support and technical guidance for internal employees and some support for external users of customer/client facing Web sites and services. This Specialist will interact and collaborate with IT Operations, IT Engineering, and business users regularly to help resolve or escalate issues. Location: This position is located at our Dublin, OH campus. What you'll do (Essential Responsibilities) * General troubleshooting and support of company computers, peripherals, and phones by answering users' questions and resolving issues via telephone, remote sessions or in-person visits. * Ticket creation and complex problem resolution based on monitoring ticketing system and answering support calls. Tracking and documenting ticket progress and resolution within ticket tracking system. * Troubleshooting and maintaining hardware and software required for day-to-day operations. * Provide IT support for projects. * Replacing and testing hardware and software at user's desk in office. * Systems administration including user account creation and maintenance for all end-user services, internal and external. * Contribute to team's technical knowledge base; creating new and maintaining existing documentation. * User administration in various telecommunication systems for daily operations of business. * All other duties as assigned. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Quantum DevOps - Quantum Application Development](https://www.wearedevelopers.com/videos/1441-quantum-devops-quantum-application-development) - [Detecting Money Laundering with AI](https://www.wearedevelopers.com/videos/111-detecting-money-laundering-with-ai) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)