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# IT Support Specialist & Field Technician

- **Company:** Thoma Cressey Bravo, Inc.
- **Location:** Chantilly, VA, United States
- **Experience:** Starter
- **Salary:** $49,920.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Microsoft Outlook, Computer Maintenance, Domain Name System (DNS), Microsoft Office, Transmission Control Protocol (TCP), CompTIA Strata - PC Hardware Technology Engineer, Computer Networking Systems, Information Technology Outsourcing, Network Server
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7076c878fc3f7358

## About the Role

Do you have experience in Windows?, Experience: 1-2 years of professional computer troubleshooting experience. (Experience in an IT Managed Services (MSP) environment is highly preferred).

Core Technical Knowledge: * Working knowledge of Windows 7/10 and Office 365/Outlook.

Hands-on experience with desktop and laptop hardware components.

At least a basic understanding of TCP/IP networking and DNS.

Soft Skills: * Honesty & Integrity: Uncompromising ethics in all client and internal dealings.

Communication: Excellent verbal and written communication skills with a knack for explaining technical concepts to non-technical users.

Drive: A strong work ethic, a passion for problem-solving, and an eagerness to learn new hardware and software technologies.

Growth Mindset: Ambition to contribute ideas and effort to help a small company scale.

## Description

As an IT Support Specialist, you will be the go-to problem solver for our business users, tackling a wide variety of day-to-day technical issues. This role is a perfect blend of consultative customer service, remote troubleshooting, and hands-on field support. You will gain exposure to everything from individual workstations to complex server and network infrastructures, providing an incredible launchpad to diversify your technical skillset., Consult & Advise: Work directly with customers to understand, evaluate, and advise on their computer and network needs.

Technical Support: Troubleshoot, diagnose, and resolve issues with workstations, servers, peripheral devices, operating systems, and software applications.

Infrastructure Management: Provide front-end support ranging from simple workstation setups to the configuration and management of servers and network infrastructures.

Ticket Management: Schedule, document, and manage service tickets, escalating complex issues when necessary to ensure timely resolution.

Field & After-Hours Support: Travel within the DC Metropolitan area for on-site client support and participate in after-hours work as required.


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