> Markdown version of [/jobs/ext/526152-erp-support-analyst](https://www.wearedevelopers.com/jobs/ext/526152-erp-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ERP Support Analyst - **Company:** Polk Mechanical - **Location:** Richmond, VA, United States - **Experience:** Experienced - **Salary:** $80,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Application Portfolio Management, JIRA, Business Software, Information Systems, Sage Accounting - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0a62f4a5e6b1410b ## About the Role Do you have experience in Technical documentation?, Do you have a Bachelor's degree?, * 3+ years of ERP support experience across one or more of the following platforms: IFS, ComputerEase, Vista by Viewpoint, Sage Intacct, or comparable construction/field service ERP systems. * Breadth over depth is the profile-you don't need to be a deep specialist in every platform, but you need to be a fast learner who gets comfortable quickly in new systems. * Proficiency with JIRA or comparable ticketing/issue management platforms. * Strong working knowledge of construction or MEP business workflows: job costing, WIP reporting, subcontractor billing, field service dispatch, payroll, or AP/AR processing. * Excellent written communication skills-your documentation is clear, structured, and written for the person who needs it, not for you. * Comfortable engaging end users across all levels of technical sophistication, from field foremen to finance directors. * Experience supporting multi-entity or multi-brand business environments is a strong plus. * Bachelor's degree in Business, Information Systems, or a related field preferred; equivalent demonstrated experience will be considered. ## Description You'll serve as the enterprise's first-responder for ERP and business application issues-owning the support queue, routing escalations with context, and building the documentation that keeps the whole team from answering the same questions twice. * Own T1 and T2 support across TriplePoint's ERP application portfolio: ComputerEase (construction payroll & job cost), Vista by Viewpoint (construction accounting), and Sage Intacct (corporate finance). * Triage incoming tickets in JIRA-categorize by application and severity, resolve what you can, escalate with full context what you can't, and follow through to closure. * Become the go-to for user access management, role configuration, and basic system settings across all supported platforms. * Write and maintain end-user documentation, training materials, and process SOPs that reduce repeat ticket volume over time. * Partner with application-specific owners (IFS Architect, Finance leads, Operations managers) to understand root causes and surface patterns in recurring issues. * Support onboarding for new employees across TriplePoint brands-system access, training coordination, and initial orientation on ERP workflows. * Assist with UAT during upgrades, patches, and new module rollouts across the application portfolio. * Track vendor support cases for each platform and ensure SLAs are being met-escalate when they're not. WHAT SUCCESS LOOKS LIKE * Users across TriplePoint brands know your name because you resolved their issue fast and explained what happened. * Ticket backlog is current, prioritized, and actioned-no stale issues sitting unassigned. * You've built a working knowledge of at least three of the four core ERP platforms within your first 90 days. * Repeat ticket volume on common issues drops because your documentation actually gets used. * Upgrade and patch cycles include your UAT contributions, reducing regression surprises in production. ## Related Videos - [Flexibility is Key: Unlocking the Advantages of Versatile Software Solutions for Strategic Innovatio](https://www.wearedevelopers.com/videos/1943-flexibility-is-key-unlocking-the-advantages-of-versatile-software-solutions-for-strategic-innovatio) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)