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# Systems Administrator

- **Company:** Advance 2000, Inc.
- **Location:** Buffalo, NY, United States
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, VoIP, Multi-Factor Authentication, Network Troubleshooting, Networking Basics, Server Virtualization, Information Technology
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cda17dfe63e8c5cb

## About the Role

Do you have experience in VoIP?

## Description

As a Technical Support Specialist II, you will handle complex technical issues escalated from Level 1 support. This role requires strong problem-solving abilities and a deeper understanding of IT systems, infrastructure, and administration. You will function as an experienced systems administrator responsible for diagnosing and resolving advanced technical issues, providing expert-level support and guidance, and contributing to the continuous improvement of internal documentation and knowledge base resources.

Products to Support:

 * Microsoft 365 Products and Services
 * DUO Security (Multifactor Authentication Services)
 * Barracuda Products and Services
 * Microsoft Active Directory & Services
 * Advance2000 RMM (Remote Monitoring & Management) Tools
 * VoIP Product and Services
 * Virtual Servers and Workstations
 * Basic Networking Components and Services
 * Multitenant Antivirus & Security Platform, * Issue Escalation Handling: Address complex technical issues escalated from Level 1 Support Specialists.
 * Advanced Troubleshooting: Diagnose and resolve advanced system and network issues. Provide solutions for software, hardware, and network malfunctions.
 * Technical Guidance: Offer expert advice to Level 1 Specialists and assist in training them on more complex issues.
 * Customer Interaction: Communicate effectively with customers, keeping them informed about the progress of issue resolution.
 * Documentation and Knowledge Base: Update and maintain technical documentation. Contribute to the development of a knowledge base.
 * Process Improvement: Identify patterns in technical issues and suggest improvements to reduce common problems.
 * Collaboration with Other Teams: Work with other IT teams and departments to provide holistic tech support solutions.

Pay: $60,000.00 - $75,000.00 per year


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