> Markdown version of [/jobs/ext/526304-custom-support-administrator](https://www.wearedevelopers.com/jobs/ext/526304-custom-support-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Custom Support Administrator - **Company:** Golfballs.com, Inc. - **Location:** Lafayette, LA, United States - **Salary:** $31,200.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Microsoft Outlook, Desktop Computing, Data Management - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4ab1260131179a2c ## About the Role Do you have experience in Customer communication?, Required * Dependable work ethic with the ability to learn quickly and adapt in a dynamic environment. * Strong attention to detail, organization, and follow-through. * Positive attitude and strong interpersonal skills. * Professional written and verbal communication skills. * Ability to manage multiple tasks with accuracy and urgency. * Proficiency with computers and basic software tools (email, order systems). * Interest in adopting new technologies, including AI-assisted tools, to improve speed and accuracy. Preferred * Experience in administrative support, order processing, or customer service. * Familiarity with data-management systems and Microsoft Outlook. * Experience coordinating multi-step workflows or collaborating with vendors. ## Description Location: Lafayette, LA (On-site) Reports to: Custom Logo Support Supervisor Department: Custom Logo Support About Golfballs.com Golfballs.com is the world leader in golf customization, printing more than 300,000 personalized golf balls each week through proprietary visualization, production, and fulfillment technology. Our Custom Support Team plays a crucial role in keeping orders moving smoothly from Sales Production Delivery. We hire people who are dependable, detail-oriented, quick learners, and great teammates. The Role The Custom Support Administrator supports the Sales and Custom Logo teams with order processing, communication, documentation, and vendor coordination. This is a fast-paced, accuracy-driven role that requires strong organization, adaptability, and a positive attitude. You'll help ensure custom orders progress quickly and correctly, reducing friction for both customers and internal teams. Department Objectives This role is directly accountable for executing the following objectives: Maximize Sales through Exceptional Support Deliver precise, reliable support that builds confidence and enables sales to spend more time with customers. Elevate the quality of work and consistency within Support to increase team confidence and overall productivity. Create a Fast, Predictable Order Flow Streamline workflows to reduce delays and create a smooth, reliable order progression. Improve internal visibility and reduce preventable errors to keep orders on track, without unnecessary rework. Champion Our Customers Identify and eliminate friction across the customer journey. Remove pain points before they impact customers. Key Responsibilities Order Support & Communication * Collect logo files, submit proof requests to the Art Team, and manage customer proof approvals. * Communicate promptly and professionally with customers, vendors, and the Sales Team. * Coordinate vendor product procurement, decoration scheduling, and delivery timing. * Assist with payment collection and resolve order-related issues quickly and accurately. System & Workflow Execution * Process and update orders using the GBC Admin System with a high degree of accuracy. * Monitor vendor orders and maintain detailed internal notes. * Follow structured workflows that support a fast, predictable order progression. * Participate in continuous improvement efforts, including adoption of new tools and AI-assisted workflows. Team Collaboration & Culture * Work closely with Sales, Production, IT, and the Custom Logo Team to keep orders moving efficiently. * Adapt to shifting priorities, seasonal peaks, and evolving workflow needs. * Foster a positive, team-oriented environment and communicate effectively with a wide variety of personality types. * Support other departments as needed based on workload and staffing. ## Related Videos - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [The Golden Age of Email: Owning the Inbox in the Age of AI](https://www.wearedevelopers.com/videos/100128-the-golden-age-of-email-owning-the-inbox-in-the-age-of-ai) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [Build Your First AI Assistant in 30 Minutes: No Code Workshop](https://www.wearedevelopers.com/videos/1498-build-your-first-ai-assistant-in-30-minutes-no-code-workshop) ## Related Articles - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 162: AI careers, MCP, AWS best practices & floppy sweaters](https://www.wearedevelopers.com/magazine/571-dev-digest-162-ai-careers-mcp-aws-best-practices-floppy-sweaters) - [How to Tell if Something Was Written by ChatGPT](https://www.wearedevelopers.com/magazine/314-how-to-tell-if-something-was-written-by-chatgpt) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [13 AI Tools You Have to Try](https://www.wearedevelopers.com/magazine/219-13-ai-tools-you-have-to-try) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)