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# Technical Support Specialist

- **Company:** QUANTUM SURGICAL INCORPORATED
- **Location:** Madison, WI, United States
- **Salary:** $65,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Text Processing, Microsoft Office
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=aeae7937cc68e6df

## About the Role

Do you have experience in Word processing?, Do you have a Bachelor's degree?, * You hold a Bachelor's degree or combination of equivalent training and experience.

 * You are familiar with keyboard typing and Microsoft Office Suite
 * You have effective analytical and problem-solving skills.
 * You can read mechanical drawings and wiring schematics.
 * You can sit in front of a computer screen and type for large amounts of time.
 * You can lift 50 pounds.

Nice to have

 * You have experience in the Medical Device industry experience.

## Description

As Technical Support Specialist, you will play a key role in supporting NeuWave Medical's mission to improve patient outcomes through innovative medical device technologies.

You will be responsible for triaging customer technical inquiries through phone, email and/or other appropriate communications and assisting with failure analysis of RMA'd devices while working cross-functionally with Sales, Field Service, and Repair to drive best in class customer support.

In this role, you will be required to travel within up to 10% of the time (domestic/international as applicable).

Also, this role may require prolonged periods of standing, bending, sitting, and kneeling.

You will be based at NeuWave headquarters in Madison, Wisconsin.

Your missions will be the following:

 * Provide customer support with accurate information in a courteous and timely manner. Including for product, procedure, technical, and troubleshooting information.
 * Ensure confidentiality of patient and customer information, as well as NeuWave/Quantum confidential and proprietary information.
 * Provide accurate documentation following quality requirements.
 * Effectively question customers to capture accurate product and event information during every contact while maintaining a positive experience for the customer.
 * Demonstrate understanding of and respond appropriately to verbal communications.
 * Express written and oral ideas clearly, thoroughly, and consistently with appropriate tone and voice inflection, as well as use proper grammar, vocabulary, punctuation, and spelling.
 * Apply critical decision-making skills toward assessing customers' requirements for a successful resolution of their issue.
 * Be a team player and also a strong individual contributor.
 * Analyze test failures, troubleshoot and identify root causes of failures, and verify corrective actions.
 * Act as a back up to repair, build, test, and configure spare parts.
 * Aids with failure analysis of RMAs and properly documents findings providing detailed symptom descriptions of failures to aid in troubleshooting.
 * Follow all applicable work instructions, set up and operate machines/equipment /fixtures to perform repair and testing processes as needed.


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