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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technical Support Representative - **Company:** RIGHT PLATFORMS LLC - **Location:** Salt Lake City, UT, United States (Remote available) - **Experience:** Experienced - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, VoIP, Cyber Security, Computer Networks, Microsoft Office, Diagnostic Tools, Computer Equipment, Information Technology - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ab359f5ea47c7baa ## About the Role Do you have experience in Customer communication?, Do you have a Bachelor's degree?, We are reliable and compassionate in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: We are reliable with the service we provide, focus on excellence in everything we do, integrity with ever decision, provide strong communication, and, * Excellent verbal and written communication skills * Excellent interpersonal and customer service skills * Professional and pleasant telephone manner * Ability to explain technical issues to technical and nontechnical employees and clients. * Strong analytical and problem-solving skills. * Proficient with Microsoft Office Suite or related software * Proficient with or the ability to quickly learn an array of computer hardware and software. * Ability to stay organized and self-disciplined when working alone and with a team * Reliable and punctual attendance Education and Experience * Windows OS experience * Apple IOS experience * Knowledge of IT security practices * 2 + years of Telecommunications experience * 2 + years of IT Networking experience * A+ certification or knowledge to acquire it within 3 months of hire * Network + Certification is preferred * Bachelors degree in Computer Science or related field preferred. * At least three years of experience in customer technical support highly preferred. * Experience with VOIP and Telephony is preferred * Security + Certification is preferred Physical Requirements: * Ability to spend prolonged periods standing, walking, or sitting at a desk and working on a computer * Must be able to lift to 0 to 50 pounds at times * Perform work with required PPE; Including COVID19 PPE * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements. ## Description Right Platforms LLC is looking for a IT Field Technical Support Representative to help service our local and national clients as we expand throughout the US and internationally. You will be tasked with traveling to different locations in your local area and assisting with solving IT Networking and Telecommunication issues., * Fields support calls, chat, email, and/or other communication from users with inquiries regarding, connectivity, printing, and other IT Networking issues. * Consults with users and clients to determine steps and procedures taken to identify and resolve the problem. * Applies knowledge of computer software, hardware, and IT Networking procedures to solve problems. * Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and equipment and/or following verbal instructions. * Collaborates with other staff to research and resolve problems. * Arranges service by software or hardware vendors to repair or replace defective products. * Maintains knowledge of technology innovations and trends. * Provide reliable and outstanding customer service when assisting clients with IT Issues * Able to implement secure IT practices and protocols * Installation and configuration of various IT Networking equipment and Network backbones * Clearly and concisely document work performed, and steps taken after assisting clients with resolving their IT issues. * Performs other related duties as assigned ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)