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# Infrastructure Technician I

- **Company:** GT Independence
- **Location:** Salem, OR, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Cloud Computing, Dynamic Host Configuration Protocol, Text Processing, Domain Name System (DNS), Network Troubleshooting, Microsoft Servers, Windows Servers, Print Servers, Software Engineering, Computer Equipment, Information Technology
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7b5736968fd56e0c

## About the Role

Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * High School diploma or equivalent required

 * Degree in Information Technology preferred, * CompTIA A+ or Microsoft Certification or equivalent experience a plus
 * Excellent customer service skills
 * Attention to detail; Excellence in quality of work
 * Ability to identify difference between and resolve hardware and software issues
 * Network troubleshooting basics
 * Advanced Knowledge of Microsoft Windows 10 Operating Systems
 * Advanced Knowledge of Microsoft Office Products
 * Familiar with Microsoft Server Products including, Windows Server 2008/2012/2016/2019 (Active Directory; DHCP; DNS; Print Server)
 * Knowledge of mobile device configuration
 * Knowledge of installing and managing antivirus software
 * Ability to work independently and efficiently manage time
 * Excellent written and verbal communication skills

WORK ENVIRONMENT

 * Work is primarily performed in an office setting. Requires light lifting of computer equipment. On call and remote work is required for this position., We value excellence, but we won't micromanage to achieve it. If you are self-motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

## Description

* Serve as first point of contact between end-users and IT staff to identify the root cause of an issue.
 * Communicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems.
 * Regular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software.
 * Keep computers and peripherals up to date and functioning properly.
 * Screen complex, technical or specialized literature for referral.
 * Make and implement recommendations based on the problem identified.
 * Perform routine maintenance and management of infrastructure and systems.
 * Support Cloud infrastructure settings and deployment.
 * Other duties as assigned.


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