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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** The Lancaster Country Day School - **Location:** Lancaster, PA, United States - **Experience:** Experienced - **Salary:** $45,000.0 - $51,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Macintosh Computers, Apple IOS, Apple Products, Apple Mac Systems, Configuration Management, Computer Networks, Databases, Desktop Computing, Issue Tracking Systems, Local Area Networks, Networking Basics, Productivity Software, Remote File Sharing, Wi-Fi Technology, Spiceworks, Computer Equipment, Information Technology, Casper Suite, Laptops, Printer Maintenance, Gsuite - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=43d1aad477c46e1c ## About the Role Do you have experience in macOS?, Do you have a Bachelor's degree?, * Ability to manage multiple support requests and prioritize effectively. * Ability to provide excellent support and build rapport with users. * Demonstrates positive, customer-service focused attitude and hands-on approach. * Strong written and verbal communication skills; ability to clearly and easily communicate technology-related issues or information to adults and children. * Experience supporting Macs and iPads in an enterprise / school environment, especially using the Jamf MDM. * Strong understanding of computer hardware, software, and networking concepts. * Comprehensive understanding of ticketing, inventory and configuration management systems. * Excellent technical problem-solving skills. * Ability to investigate, document, and report on progress; excellent record-keeping skills. * Team player capable of working in a fast-paced school environment, and with cross-functional team members. * Flexible - Is comfortable in an environment of rapid technological change. * Able to evaluate and respond to the technology needs of others in the most appropriate ways for a school setting. * Self-starter: Ability to see what needs to be done and work independently to get it done. * Strong time-management skills including an ability to complete jobs in a timely and efficient manner. * Positive attitude under pressure. Must be able to manage multiple priorities, projects & deadlines. * Has a sense of humor in your work, a friendly nature, patience, and empathy. * Learning agility: asks questions, seeks feedback, and applies learning to new situations, willingness to learn new technologies. * Possess a broad understanding of the school's mission and the IT department's role in accomplishing that mission. * A commitment to maintaining confidentiality. Qualifications and Experience * Bachelor's degree in information systems management or a related field, or a combination of equivalent experience, education, and training/certifications. * 2 or more years of relevant experience. * Experience working in a school environment is a plus. * Preferred experience with Apple operating systems. * JAMF certification is strongly preferred. * Active Directory, G Suite, database systems, basic networking experience strongly preferred. ## Description The IT Support Analyst position assists all members on campus with technical support and guidance in the selection, use, and application of a variety of hardware and software including computers, laptops, iPads, projectors, SMARTboards, and web productivity tools such as G Suite. This position will reply to employee and student requests for assistance by providing assistance via various channels like phone, email, chat, and in person in a pro-active, friendly, and service-oriented manner. This position is responsible for the configuration and distribution of hardware and software, coordination of orders and repairs with vendors, and maintaining equipment and inventory for the entire school. Additionally, this person will take the lead role in researching, formulating, and implementing solutions to the school's technical needs and challenges. Roles and Responsibilities * Prepare, inventory, install, maintain, update, and administer Apple OS/iOS, including laptops, desktops, and iPads. * Diagnosing and resolving technical issues related to both IT systems (computers, networks, software) and AV equipment (projectors, displays, audio systems, video conferencing). * Maintain accurate inventory records for computers, iPads, and other hardware. Work with vendors to expedite orders, returns, repairs, and replacements. * Utilize MDM software (JAMF for Apple products), Active Directory, File Sharing, Google Apps/G Suite, and MacOS / iPadOS and other products as needed. * Set up, troubleshoot, and maintain classroom and office audio visual equipment such as SMART Boards, interactive projectors, Apple TVs, and related AV equipment. * Perform basic printer maintenance and repairs. Coordinate support and service with outside printer vendor. * Monitor Spiceworks ticketing system and respond to appropriate queues, recording detailed solutions as necessary. Assess the scope and impact of incidents and respond with a sense of urgency that matches the incident, following appropriate policies and procedures. * Support students and faculty in the School's 1:1 iPad program and other related hardware. * Problem-solve and troubleshoot computer hardware and software, including related equipment such as printers, projectors, and other technology devices. * Identifying and escalating complex issues to the appropriate support level. * Desire to be part of building the larger school culture and community, particularly with regard to diversity, equity and inclusion efforts. * Help resolve technical problems with Local Area Networks (LAN), wireless (Wi-Fi), and other systems. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)