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# IT Support Specialist

- **Company:** Optiline Enterprises LLC
- **Location:** Nashua, NH, United States (Remote available)
- **Experience:** Starter
- **Salary:** $20,000.0 - $25,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Basic Access Authentication, VoIP, Business Software, Microsoft Outlook, Cyber Security, Desktop Computing, Citrix Systems, Microsoft SharePoint, Netsuite Erp, Peripherals, Laptops
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=afbf08d07f5315c7

## About the Role

Do you have experience in Zoom?, * 1-3 years of IT support or helpdesk experience

 * Strong customer-service and communication skills
 * Experience supporting Windows PCs and common office technology
 * Familiarity with Microsoft 365, Citrix, Cloud-based ERP systems, Teams/Zoom.
 * Experience supporting phones (desk, VoIP, or mobile)
 * Comfortable supporting both onsite and remote users
 * Able to work independently and prioritize requests

Preferred (Nice to Have)

 * Experience working with a Virtual IT Director or outsourced IT model
 * Basic understanding of networking and VoIP concepts
 * IT certifications (e.g., CompTIA A+) or equivalent experience

PhysicalWork Requirements

 * Ability to lift and move IT equipment (up to ~40 lbs)
 * On-site presence required for hands-on support
 * Occasional afterhours or urgent support (infrequent)

## Description

We are seeking a part-time, in-house IT Support Specialist to provide day-to-day technical support to employees. This role serves as the primary point of contact for end-user IT issues, supporting office-based and field employees with computers, mobile devices, and phones. The position works closely with a Virtual IT Director, escalating infrastructure-level issues and assisting as needed.

This is a hands-on, service-oriented role focused on practical problem solving in a straightforward IT environment.

Schedule

 * Part-time: approximately 20 hours per week
 * Primarily onsite, with remote support as needed
 * Flexible scheduling within 8 AM - 5 PM business hours

Key Responsibilities

 * Provide first line IT support for office and field employees
 * Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals
 * Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications
 * Set up and deploy equipment for new hires; support onboarding and offboarding
 * Perform password resets, MFA assistance, and basic access support
 * Support desk phones, VoIP/softphones, voicemail, and business mobile phones
 * Assist field and remote workers with device, connectivity, and access issues
 * Maintain endpoint devices, install software, apply basic updates, and track IT equipment inventory
 * Coordinate with the Virtual IT Director for server, network, phone system, and security issues
 * Act as on-site "hands and eyes" for the Virtual IT Director when required
 * Document common procedures and recurring issues

Scope Clarification

This role focuses on end-user support, devices, and phones. The Virtual IT Director is responsible for servers, networking, core phone infrastructure, security architecture, and IT strategy.


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