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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Technician Tier 2 - **Company:** Koniag Services, Inc. - **Location:** Washington, DC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Application Performance Management, JIRA, Microsoft Azure, Bash Shell, Border Gateway Protocol, VoIP, Content Delivery Networks, Cloud Computing, Complex Networks, CompTIA Network+, CompTIA Security+, Computer Networks, Database Theory, Dynamic Host Configuration Protocol, Linux, Disaster Recovery, Domain Name System (DNS), Enhanced Interior Gateway Routing Protocol, HAProxy, Monitoring of Systems, Hyper-V, Issue Tracking Systems, Networking Hardware, IPv6, Intrusion Detection Systems, Internet Small Computer System Interface (ISCSI), Python (Programming Language), Network Security, Nagios, NetFlow, Network Diagrams, Network Monitoring, Routing, Network Service, Packet Analyzer, Network Time Protocols, Open Shortest Path First (OSPF), Paessler Router Traffic Grapher, PCI Data Security Standards, Windows PowerShell, Remote Access Technology, Ansible, Runbook, Simple Network Management Protocols, Wireshark, Virtualization Technology, Wide Area Networks, Wireless Networks, Google Cloud, Load Balancing, Computer Network Operations, In-Plane Switching (IPS), System Availability, Firewalls (Computer Science), Juniper, Containerization, Kubernetes, Infrastructure Automation Frameworks, Storage Technologies, Information Technology, SolarWinds (Software), Data Analytics, Fortinet, Routing & Switching, Puppet, Splunk, Network Server, Cisco, Docker, Servicenow, Citrix Netscaler, Vmware - **Published:** June 11, 2026 - **Apply:** https://www.clearancejobs.com/jobs/8969917/noc-technician-tier-2 ## About the Role * Associate's degree in Computer Science, Information Technology, Network Engineering, or related field from an accredited college or university, OR equivalent combination of education and experience * 3-5 years of hands-on experience in network operations, NOC environment, or similar technical support role * Demonstrated experience troubleshooting complex network and system issues * Experience working in a 7x24x365 operations environment * Industry certifications such as CompTIA Network+, Cisco CCNA, or equivalent Preferred: * Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related field * 5+ years of NOC or network operations experience * Experience supporting large-scale enterprise environments with thousands of users * Advanced certifications such as Cisco CCNP, CompTIA Security+, or ITIL Practitioner, * Advanced knowledge of TCP/IP networking, routing protocols (BGP, OSPF, EIGRP), and switching technologies * Strong experience with network monitoring and management platforms (SolarWinds, Nagios, PRTG, Splunk, or similar) * Proficiency in troubleshooting Cisco, Juniper, or other enterprise networking equipment * Solid understanding of network services including DNS, DHCP, NTP, SNMP, and VPN technologies * Experience with firewall technologies and security best practices * Ability to analyze packet captures using Wireshark or similar tools * Strong knowledge of Windows and Linux operating systems * Experience with ticketing systems and ITSM platforms (ServiceNow, Remedy, Jira) * Understanding of ITIL framework including incident, problem, and change management processes * Excellent analytical and troubleshooting skills with systematic problem-solving approach * Strong written and verbal communication skills for technical and non-technical audiences * Ability to create clear, concise technical documentation and incident reports * Experience working under pressure and managing multiple high-priority incidents simultaneously * Proven ability to work independently with minimal supervision * Strong time management and organizational skills * Flexibility to work rotating shifts including nights, weekends, and holidays as required * Ability to mentor and provide technical guidance to junior team members * Understanding of network security concepts, including IDS/IPS, ACLs, and security monitoring * Experience with remote access and management tools * Knowledge of SLA requirements and escalation procedures Security Requirement: * Ability to obtain Public Trust or higher security clearance Desired Skills and Competencies: * Experience working in a federal government IT environment * Bachelor's degree in a technical field * Advanced certifications (Cisco CCNP, JNCIA, CompTIA Security+, CISSP, ITIL Expert) * Experience with cloud networking and infrastructure (AWS, Azure, Google Cloud Platform) * Knowledge of SD-WAN technologies and implementation * Scripting and automation skills (Python, PowerShell, Bash, Ansible) * Experience with application performance monitoring (APM) tools * Familiarity with load balancing technologies (F5, Citrix NetScaler, HAProxy) * Understanding of VoIP and unified communications infrastructure * Experience with NetFlow/sFlow analysis and traffic engineering * Knowledge of CDN (Content Delivery Network) technologies and configuration * Experience with virtualization platforms (VMware, Hyper-V) * Understanding of database concepts and ability to run basic SQL queries * Familiarity with containerization technologies (Docker, Kubernetes) * Experience with configuration management tools (Ansible, Puppet, Chef) * Knowledge of IPv6 implementation and dual-stack environments * Experience with wireless networking technologies and troubleshooting * Understanding of storage technologies (SAN, NAS, iSCSI) * Familiarity with network compliance frameworks (NIST, ISO 27001, FedRAMP, PCI-DSS) * Experience supporting high-availability architectures and disaster recovery implementations * Vendor-specific certifications (Palo Alto PCNSA, Fortinet NSE, F5 Certified Administrator) * Project management or technical leadership experience ## Description Koniag Technology Solutions Inc, a Koniag Government Services company, is seeking an experienced Network Operations Center (NOC) Tier 2 Technician to join our 7x24x365 NOC team supporting mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be a skilled technical professional with proven experience in network operations, incident resolution, and technical troubleshooting, capable of handling escalated issues and providing advanced support in a high-availability environment. This position offers the opportunity to work with cutting-edge technologies while supporting critical operations. The NOC Tier 2 Technician will provide advanced technical support and troubleshooting for escalated network and system incidents, serving as a subject matter expert within the Network Operations Center. This role operates within a 7x24x365 NOC environment and is responsible for resolving complex technical issues while mentoring Tier 1 staff. Principal responsibilities will include but are not limited to: * Monitor and manage enterprise network infrastructure, servers, and applications using advanced monitoring and analysis tools * Receive escalated incidents from Tier 1 technicians and perform in-depth troubleshooting and root cause analysis * Diagnose and resolve complex network connectivity, performance, and configuration issues * Perform advanced analysis of network traffic, system logs, and performance metrics to identify and resolve issues * Execute configuration changes on network devices including routers, switches, firewalls, and load balancers * Coordinate incident response activities and manage communication during major incidents or outages * Collaborate with network engineers, system administrators, and vendors to resolve technical issues * Develop and maintain runbooks, standard operating procedures, and technical documentation * Provide technical guidance and mentorship to Tier 1 technicians * Participate in problem management activities to identify and eliminate recurring issues * Support planned maintenance windows by executing changes and monitoring systems during implementation * Conduct post-incident reviews and contribute to continuous improvement initiatives * Perform capacity planning analysis and provide recommendations for infrastructure improvements * Manage and prioritize multiple critical incidents simultaneously * Utilize remote access tools to troubleshoot and resolve issues on network devices and servers * Create and update network diagrams, documentation, and knowledge base articles * Participate in on-call rotation and respond to critical incidents outside normal business hours * Validate and test backup and disaster recovery procedures * Monitor and respond to security alerts and potential security incidents * Generate reports on system availability, incident trends, and performance metrics ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [IoT: The road to sustainability](https://www.wearedevelopers.com/videos/557-iot-the-road-to-sustainability) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)