> Markdown version of [/jobs/ext/526984-applications-engineer-ii-west](https://www.wearedevelopers.com/jobs/ext/526984-applications-engineer-ii-west). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Applications Engineer II, West - **Company:** Cnc Software Inc - **Location:** San Jose, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Netsuite, Salesforce.Com, Simulation Software, Information Technology, Mastercam - **Published:** June 11, 2026 - **Apply:** https://www.jofdav.com/jobs/58373552-applications-engineer-ii-west ## About the Role * Bachelor's degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience. * 3 - 5 years of experience in CAD/CAM programming, manufacturing, or applications engineering. * Hands-on experience with Mastercam or similar CAD/CAM software is required. * Knowledge of CNC programming, machining processes, and tooling is highly desirable., * Proficiency in Mastercam and familiarity with other CAD/CAM tools. * Strong understanding of manufacturing processes, including milling, turning, and multi-axis machining. * Experience with simulation software and post-processor customization is a plus. * Familiarity with CRM tools (e.g., Salesforce, NetSuite)., * Excellent problem-solving and analytical skills. * Strong communication and presentation abilities to explain complex technical concepts clearly. * Ability to work independently and collaboratively in a fast-paced environment. * Willingness to travel up to 25%, including customer site visits and trade shows and international events. ## Description The Applications Engineer at Mastercam plays a pivotal role in bridging the gap between technology and customer success. This position is responsible for providing technical expertise, training, and support to Mastercam's customers, channel partners, and internal teams. As an expert in CAD/CAM software and manufacturing processes, the Applications Engineer ensures customers maximize the value of Mastercam products while addressing technical challenges and delivering innovative solutions., * Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products. * Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity. * Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution, * Collaborate with product management and development teams to provide customer feedback and insights for product enhancements. * Test and validate new product features, ensuring compatibility and usability in real-world scenarios. * Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise., * Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC). * Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions., * Identify opportunities to improve customer workflows and recommend advanced techniques or tools. * Develop custom toolpaths, templates, and macros to meet specific customer requirements. * Share best practices and innovative approaches within the Mastercam user community. DOCUMENTATION AND REPORTING * Maintain detailed records of customer interactions, technical solutions, and best practices. * Create knowledge base articles and technical documentation to support Mastercam users. * Provide regular reports to management on customer trends, technical challenges, and areas for improvement., * Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices. * Develop and update technical training materials, user guides, and tutorials. * Conduct hands-on demonstrations to showcase product features and applications. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [This App Reached 10,000 Users in One Week. Here's How.](https://www.wearedevelopers.com/videos/100329-this-app-reached-10-000-users-in-one-week-here-s-how) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) ## Related Articles - [Software Engineer Career: Things You Should Know](https://www.wearedevelopers.com/magazine/143-software-engineer-career-things-you-should-know) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Hard?](https://www.wearedevelopers.com/magazine/448-is-software-engineering-hard) - [What Jobs Can You Get with a Software Engineering Degree?](https://www.wearedevelopers.com/magazine/398-what-jobs-can-you-get-with-a-software-engineering-degree)