> Markdown version of [/jobs/ext/527556-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/527556-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Fishman Flooring Solutions - **Location:** Baltimore, MD, United States - **Contract:** Permanent contract - **Skills:** Active Directory, Linux, Disaster Recovery, Identity and Access Management, Issue Tracking Systems, IT Management, Microsoft Office, Windows Servers, Windows PowerShell, Remote Infrastructure Management, Microsoft SharePoint, Virtualization Technology, Scripting, Computer Networking Systems, Office365, Caching, Microsoft InTune, Information Technology, Epicor ERP, Performance Monitor, Hardware Infrastructure, User Administration - **Published:** June 5, 2026 - **Apply:** https://recruiting.ultipro.com/LFI1000LFSI/JobBoard/815c39a0-a65b-4402-ace5-e378412c139a/OpportunityDetail?opportunityId=db651814-e4c7-415c-95d5-01294e12fb5e ## About the Role * Experience with or knowledge of scripting languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching * Expertise in managing networks spread over large distances and several locations * Experience in a user/customer service based helpdesk environment * Ability to lift 50 or more pounds Desired experience and qualifications * Operating systems: Windows 10/11, Windows Server 2019+, Linux * Networking systems: Meraki, Unifi, Cradlepoint * 3rd Party Providers: Epicor, RingCentral, Apple Business Manager, Sophos * Productivity administration: O365, Exchange, Defender 365, Purview, Intune, Sharepoint * Scripting: Powershell, Batch * Experience with a ticketing system and remote management tools ## Description Are you ready to make a significant impact with a growing, yet stable, 100% employee-owned company? Fishman Flooring Solutions, an industry leader and a Top Workplace for the past six years, is searching for the next great addition to our IT team. This IT Support Specialist position is a fantastic opportunity to be part of a family-oriented organization that has been in business for over 100 years. The location of this position is flexible. The chosen candidate could fulfill the work in a hybrid capacity. Candidates located outside of the local area will not be considered, must be within commuting distance., * We are looking for a dedicated IT professional to support and maintain our growing IT infrastructure, which serves both warehouse and small-scale retail environments. As a medium-sized business, we manage approximately 300 systems across 48 locations. This role will work closely with IT leadership to help drive team initiatives focused on delivering a stable, efficient IT environment for end users, while also supporting ongoing infrastructure growth and innovation. About Our Team * Our IT team is committed to maintaining a productive, collaborative work environment that values work-life balance and employee well-being. We emphasize clear communication, continuous learning, and strong team support to ensure both individual and organizational success. Objectives of this role * Support and monitor all user facing infrastructure and systems installations, including configuration, testing, and maintenance * Act as first line support for end users in our environment * Identify potential issues and implement solutions proactively * Engage regularly with the team, providing reports on project status, activities, and achievements Responsibilities * Manage support requests and incidents in our ticketing system by acting within SLA and documenting work provided * Install and configure operating systems, software, and hardware components * Develop knowledgebase articles for regular fixes, maintenance routines, and specialized systems as they are developed * Maintain IT asset inventory by regularly reviewing, auditing, and updating the asset inventory * Provide user education regarding our internal systems through direct guidance and external knowledge base offerings * Perform tenant management for Active Directory and Office 365. Including, but not limited to: User management, access management, security management, and content management ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [HTTP headers that make your website go faster](https://www.wearedevelopers.com/videos/1676-http-headers-that-make-your-website-go-faster) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)