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# Configuration Support Analyst - Support Services

- **Company:** Oracle
- **Location:** Des Moines, IA, United States
- **Experience:** Experienced
- **Salary:** $40,810.0 - $79,706.0
- **Contract:** Permanent contract
- **Skills:** Cerner, Software Applications, Health Informatics, System Configuration, Query Languages, SQL Databases, Software Troubleshooting, Cerner CCL
- **Published:** June 5, 2026
- **Apply:** https://dejobs.org/x/x/ACB2F4E371264D5FBE60DCC15CA348CA/job/

## About the Role

* Two to four (2-4) years of client-facing or customer support experience
 * Two (2) years supporting software applications
 * Associate's degree, bachelor's degree, or relevant technical training preferred
 * Demonstrated prioritization, analytical thinking, and complex problem-solving ability

Preferred Qualifications

 * Clinical or healthcare information technology experience, including Cerner or Oracle Health
 * Experience with CCL, SQL, or related query languages

## Description

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required., The Configuration Support Analyst configures solution-related service requests and supports application maintenance within the Support Services organization. The role is responsible for requirements gathering, system configuration, workflow validation, execution of change management processes, and consultation on solution build standards across supported applications., * Provide Level 2 customer support for technical and functional issues via phone and electronic channels

 * Conduct scope assessment, gather requirements, and configure application solutions
 * Execute change management procedures and validate configuration accuracy through workflow testing
 * Troubleshoot software defects, for ongoing support activities post-implementation
 * Deliver consultation on best practices and configuration standards across solutions
 * Collaborate with internal stakeholders and participate in structured service delivery processes


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