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# Automotive Support/Mechanic Specialist -Canadian French

- **Company:** BCforward
- **Location:** United States
- **Experience:** Starter
- **Salary:** $54,080.0 - $58,240.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Microsoft Outlook, Collaborative Software, Databases, Microsoft Office, Diagnostic Tools
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eee357ff66b9b09e

## About the Role

* High School Diploma or GED equivalent
 * Must be proficient with Canadian French
 * Minimum of 1-2 years of hands on automotive repair experience OR Bachelor's Degree OR Technical Trade School
 * Certificate in Automotive internship or similar experience
 * 1-2 years of experience with electrification technologies (Bev, PHEV, Hybrid)
 * Automotive Service Excellence (ASE) Certification
 * Strong Understanding of advanced diagnostic processes and automotive systems
 * Excellent communication and problem-solving skills for technical support environments

## Description

We are seeking a dedicated Automotive Support/Mechanic Specialist fluent in Canadian French to join our dynamic team., * Must be proficient with Canadian French

 * Respond to automotive inbound calls and tickets from Dealer Technicians, providing automotive technical diagnostic direction
 * Utilize a defined six-step diagnostic process to resolve automotive concerns
 * Research and apply relevant product and repair information using available databases and tools
 * Perform follow-ups on open tickets and ensure successful resolution and closure, * Maintain high levels of customer satisfaction through accurate and timely technical support
 * Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams
 * Document and update ticket status, ensuring compliance with resolution protocols
 * Support continuous improvement by sharing feedback and technical findings with internal teams

Collaboration Tools or Platforms

 * Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)Dealer Information Software and Diagnostics Tools,
 * Internal ticketing and call management systems


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