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# Desktop Support Technician

- **Company:** Software Services Of DE, Inc
- **Location:** Los Angeles, CA, United States
- **Experience:** Starter
- **Salary:** $62,400.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, System Center Configuration Manager, Networking Basics, Network Connections, Peripherals, Microsoft InTune, Laptops
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=747c9af0b81538fd

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, The ideal candidate is hands-on, customer-focused, and comfortable working directly with users in a professional environment., * 1-3 years of experience in desktop support, field support, or IT support roles

 * Experience performing hardware deployments or laptop refresh projects
 * Strong knowledge of Windows operating systems and Microsoft Office applications
 * Experience setting up laptops, monitors, docking stations, and peripherals
 * Basic understanding of network connectivity and troubleshooting
 * Excellent communication and customer service skills
 * Ability to work independently and manage time effectively across multiple sites
 * Valid driver's license and ability to travel to client locations within the region

Preferred Skills:

Experience with the following tools is considered an asset:

 * Microsoft Intune
 * Microsoft SCCM
 * Active Directory
 * Microsoft 365

## Description

We are seeking a Desktop Support Technician to support laptop refresh initiatives and end-user technology needs across multiple client locations. This role is primarily field-based and involves traveling to client sites to deploy and configure devices, provide technical support, and ensure employees are fully operational with their IT equipment., * Perform laptop refresh deployments, including device replacement, setup, and configuration

 * Install and configure laptops, monitors, docking stations, and peripherals
 * Migrate user data and ensure proper access to applications, network drives, and email
 * Join devices to corporate domains and configure security policies
 * Provide on-site desktop support for hardware, software, and connectivity issues
 * Troubleshoot Windows operating system, printers, and basic network connectivity issues
 * Assist users with workstation setup and ensure proper ergonomics and functionality
 * Install and configure standard corporate applications
 * Coordinate device swaps and ensure minimal disruption to end users during refresh cycles
 * Maintain accurate records of device deployments and asset tracking
 * Escalate complex technical issues to the appropriate internal IT teams when necessary
 * Provide excellent customer service while supporting users in a professional office environment


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