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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Laboratory IT Support Analyst - **Company:** Tailored Management - **Location:** West Point, PA, United States (Remote available) - **Experience:** Experienced - **Salary:** $70,096.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Software Applications, Computing Platforms, Desktop Computing, File Systems, Network Troubleshooting, Local Security Policy, Microsoft Office, Networking Basics, Remote Access Technology, System Testing, Backup and Restore, Peripherals, Computerised Systems, Computer Equipment, Information Technology, Windows Security, GXP - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fa8afea705066563 ## About the Role Do you have experience in Network troubleshooting?, Do you have a High school diploma or GED?, The ideal candidate will have experience supporting Windows-based environments, laboratory instrumentation, and desktop computing systems while delivering exceptional customer service to scientific and technical users., * Strong troubleshooting and problem-solving skills in desktop and laboratory computing environments. * Excellent customer service and communication skills. * Ability to manage multiple tasks and priorities within established timelines. * Basic networking knowledge and computer support experience. * Experience repairing and troubleshooting instrument-connected computers. * Ability to learn quickly and adapt to new technologies and processes. Education & Experience One of the following is required: * Bachelor's Degree with 2+ years of technical experience; OR * Associate Degree with 3+ years of technical experience; OR * High School Diploma/GED with 5+ years of technical experience. Preferred Qualifications * Experience supporting Microsoft Windows environments and Microsoft Office applications. * Experience with networking, remote computing, and backup systems. * Experience supporting scientific instrumentation and laboratory equipment. * Experience working in Life Sciences, Pharmaceutical, or Biotechnology environments. * Experience in validated environments and regulated industries. * Familiarity with GxP, FDA, ISO, or other compliance standards. Work Environment & Physical Requirements * Work is performed primarily within laboratory environments requiring PPE such as lab coats and safety glasses. * Approximately 80-90% hands-on laboratory support and 10-20% desk-based activities. * Must be comfortable moving between laboratories, offices, and onsite facilities throughout the day. * Ability to lift and move equipment weighing up to 25 pounds regularly and up to 50 pounds occasionally. * Frequent bending, reaching, stretching, and operating laboratory instruments and equipment. * Exposure to laboratory environments that may include biological materials, chemicals, temperature-controlled areas, and other regulated conditions. * May be required to complete safety training, medical clearance, respiratory protection training, and fit testing. Additional Information * Minimum 4 years of experience in an IT support or laboratory computing environment preferred. * Driving within the campus/site may occasionally be required. * Candidates should be eager to learn, adaptable, and comfortable working in a fast-paced scientific environment. * This position offers an excellent opportunity to gain experience supporting cutting-edge laboratory technologies within a highly regulated industry. ## Description We are seeking a highly motivated Lab Computing Analyst to join a dynamic laboratory IT support team supporting scientific and research environments. This role is responsible for maintaining, troubleshooting, and supporting laboratory computing systems, instrument-connected workstations, and IT infrastructure within a regulated laboratory setting., * Provide technical support for laboratory IT environments integrated with scientific instruments. * Deploy, configure, maintain, and troubleshoot Windows-based workstations and laboratory computing systems. * Support desktop hardware, operating systems, peripherals, instrument-controlled software, and standard desktop applications. * Manage equipment onboarding, relocation, upgrades, and retirement activities. * Administer Windows security controls, including user permissions, group policies, file access, and local security settings. * Troubleshoot connectivity, hardware, software, and instrument-related computer issues. * Coordinate and escalate infrastructure-related issues to appropriate internal teams and vendors. * Support system validation activities and change management processes in regulated environments. * Maintain accurate inventories of laboratory equipment, computers, software, and related assets. * Ensure compliance with corporate IT policies, security standards, and reporting requirements. * Serve as a liaison between laboratory users, instrument vendors, and IT support teams. * Participate in team meetings and provide regular status and activity reports. * Support additional enterprise IT initiatives and projects as needed. ## Related Videos - [Possibilities with Web Capabilities](https://www.wearedevelopers.com/videos/1575-possibilities-with-web-capabilities) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [Geometric deep learning for drug discovery](https://www.wearedevelopers.com/videos/264-geometric-deep-learning-for-drug-discovery) - [ Project Fugu: Progressive Web Apps, Superpowered](https://www.wearedevelopers.com/videos/290-project-fugu-progressive-web-apps-superpowered) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)