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# Senior Desktop Support Analyst: Office of Innovative Technologies - UTK

- **Company:** University of Tennessee
- **Location:** Knoxville, TN, United States
- **Experience:** Expert
- **Salary:** $53,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Smart Devices, Peripherals, Computer Equipment, Network Support
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=13bd7a81708134cb

## About the Role

Do you have experience in Triage?, Do you have a High school diploma or GED?, * Education: Associate's degree

 * Experience: Associates degree plus three years of relevant desktop experience, or, at least five years of relevant desktop experience with HS diploma.
 * Knowledge, Skills, Abilities:
 + Broad technical knowledge of wide variety of computer hardware, operating systems, networking, software applications, and peripherals
 + Ability to rapidly triage problems and respond with appropriate solutions, modifying processes as required
 + Ability to assess & learn new technologies and apply them appropriately
 + Ability to work as a project leader, as a team member or as an individual
 + Ability to thoroughly document resolution to technical issues.
 + Excellent customer services skills and ability to communicate technical information
 + Strong organizational skills

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status., * Education: Bachelor's degree

 * Experience: 5 Years of relevant experience
 * Knowledge, Skills, Abilities:
 + ACMT certification
 + Ability to develop thorough documentation of processes or issues.

## Description

Serves as a direct customer representative of OIT to faculty, staff and students. Responds to requests for technical assistance via phone, email, or on-site. Provides technical support for a wide variety of hardware, operating systems, software, audio and video, mobile and smart devices. Leads special projects and/or supervises personnel for a project. Creates documentation and training, and mentors other team members and users. Requires minimal work quality review and oversight.

Hiring for multiple positions.

 * Provides senior level desktop and networking support to faculty, staff and students
 * Configures, installs and/or repairs computer equipment including operating systems and applications
 * Supports users on and off campus, including other IT personnel in units outside OIT and on other campuses.
 * Analyzes the most complex technical problems and provides solutions that are efficient and effective
 * Modifies processes as necessary, communicating with management and other team members
 * Proactively pursues emerging technology to apply to and improve our processes
 * Works collaboratively to provide technical expertise and support to users as well as other team members
 * Develops and provides training to other team members
 * Creates documentation or knowledge-base articles and instructions for campus users
 * Proactively identifies errors or gaps in documentation, and creates and shares appropriate documentation as needed


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