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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Solution Architect - ITAM - **Company:** SoftwareOne, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $39,000.0 - $44,200.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Active Directory, Artificial Intelligence, Application Portfolio Management, JIRA, Cascading Style Sheets (CSS), Configuration Management Databases, Configuration Management, Software Documentation, Data as a Services, Data Infrastructure, Data Integrity, Data Mapping, Software Design Documents, System Center Configuration Manager, Performance Tuning, SAP (Applications), Simple Object Access Protocol (SOAP), Software Asset Management, Cloud Platform System, AngularJS, SAP Ariba, Hardware Asset Management, Restful APIs, Workday, Servicenow - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ad9e9c1804478e2a ## About the Role Do you have experience in Team leadership?, Do you have a Master's degree?, * Bachelor's or Master's degree in an IT-related discipline, or minimum seven (7) years of relevant experience. * 5+ years as a lead developer or technical architect, with consulting experience in ServiceNow and hands-on expertise in ITSM, ITOM, ITAM, and SPM modules. * Deep understanding of Configuration Management and CMDB related topics including Discovery, Service Graph Connectors, Identification & Reconciliation Engine, integrations, governance, and Common Services Data Model (CSDM). * Experience with Normalization Data Services configuration, import sets, transform maps, and external data sources. * Proficiency in JavaScript, Angular, HTML/CSS, Jelly, and ServiceNow data mapping. * Strong knowledge of platform security and integration best practices. * Excellent communication, leadership, and stakeholder management skills. * Willingness to travel (up to 15%) and adapt to changing office environments ## Description The ServiceNow Solutions Architect is a key member of the ServiceNow Practice, responsible for designing and leading delivery of end-to-end ServiceNow solutions with a primary specialization in IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM). While ITAM is the primary expected area of expertise, the architect is also expected to have experience with ITSM and ITOM processes, particularly where intersect with ITAM outcomes. This role translates client business requirements into scalable, secure, and upgrade-safe solutions aligned with ServiceNow best practices and organizational goals. Role & Responsibilities * Collaborate and Advise clients to understand their requirements and lead the design, development, configuration, and implementation of ServiceNow Platform and modules with a focus on ITAM engagements. * Architect integrations with third-party applications (e.g., Active Directory, SCCM, Tanium, SAP, Ariba, Workday, Jira) using SOAP and REST APIs. * Oversee platform security, data integrity, and compliance with organizational and industry standards. * Provide strategic recommendations on technical best practices and industry trends. * Mentor and guide development teams and the broader ServiceNow practice, ensuring high-quality deliverables and adherence to architectural standards. * Ensure deliverables meet solution requirements; sign off on technical specifications, architecture diagrams, system documentation, and update set promotions. * Lead design and architecture reviews, ensuring scalability, reliability, and performance optimization. * Participate in pre-sales activities, including project sizing, scoping, and client demos. * Maintain comprehensive technical documentation, including process flows, design documents, and implementation guides. * Promote a positive work culture and continuous learning within the team. * Proactively identify, evaluate, and incorporate ServiceNow AI capabilities, including Now Assist, into solution designs to drive automation, efficiency, and enhanced user experiences. * Collaborate with practice leadership and cross-functional teams to identify, design, and refine ServiceNow offerings that address evolving customer needs and market trends. * Actively participate in go-to-market activities, including the definition of value propositions, solution collateral, and enablement for sales and delivery teams., * ServiceNow Certified Implementation Specialist - SAM (CIS-SAM) * ServiceNow Certified Implementation Specialist - HAM (CIS-HAM) * ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) * ServiceNow Certified Implementation Specialist - ITOM (CIS-ITOM) * ServiceNow Certified Application Portfolio Management (CIS-APM) * ServiceNow Certified Data Foundations * ITIL Foundation or higher * ServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Master Architect (CMA) is a bonus The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. Target compensation for this role will be $150- $170 USD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates' qualifications, experience, education, and work location. Success Criteria (First 6 Months) * Lead delivery architecture on 2-3 ServiceNow engagements for ITAM * Meet or exceed delivery KPIs * Support 2-3 successful presales engagements * Refine and publish updates to ServiceNow ITAM Offerings * Align ServiceNow ITAM offerings with other ITAM product services * Define, validate, and establish at least two AI offerings for clients Organizational Alignment * The ServiceNow Architect role reports to the Sr. Director, ServiceNow & ITAM Technology * Collaborate regularly among the broader ServiceNow and IT Portfolio Management teams * Coordinate with sales teams to support pre-sales engagements with clients * Working with ITPM leadership to continuously improve offerings, delivery efficiency, and value opportunities for clients * Open communication and regular meeting cadence maintained with delivery leaders. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [How to Stop Choosing JavaScript Frameworks and Start Living](https://www.wearedevelopers.com/videos/118-how-to-stop-choosing-javascript-frameworks-and-start-living) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Stand alone components in Angular](https://www.wearedevelopers.com/videos/656-stand-alone-components-in-angular) ## Related Articles - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event)