> Markdown version of [/jobs/ext/529842-desktop-support-technician-senior](https://www.wearedevelopers.com/jobs/ext/529842-desktop-support-technician-senior). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician, Senior

- **Company:** Orange County Transportation Authority Scholarship Foundation, Inc.
- **Location:** Orange, CA, United States
- **Experience:** Expert
- **Salary:** $87,485.0 - $120,370.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Software Deployment, Tablet Computers
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=32717734cc6bf79e

## About the Role

Do you have a Bachelor's degree?, * Bachelor's degree in a related field or equivalent combination of education and experience.

 * Minimum of five years of professional desktop and customer support experience.
 * Strong technical expertise in desktop systems, software installation, AV support, mobile device management, and troubleshooting.
 * Microsoft certifications desirable.
 * Excellent interpersonal, analytical, and problem-solving skills; ability to work in a fast-paced environment.

## Description

OCTA is seeking a Senior Desktop Support Technician to diagnose, troubleshoot, and maintain desktop systems, software, peripheral equipment, and mobile devices. This role delivers high-quality customer service to help end users optimize their technology tools and improve overall productivity., * Provide technical support to Board members and executives, including mobile device assistance and managing AV equipment for meetings and livestreams.

 * Perform desktop image builds, upgrades, software installations, configurations, and coordinate user moves/adds/changes.
 * Support technology projects by assisting with scope definition, installation, testing, documentation, and deployment of hardware and software.
 * Oversee Mobile Device Management (MDM) for agency tablets and smartphones; support managed print services contracts.
 * Deliver preventative maintenance, troubleshoot complex Help Desk issues, research solutions, and document resolutions.
 * Provide on-site, remote, and telephone support across OCTA operations; train users on effective use of desktop and mobile tools.
 * Evaluate hardware/software requests for compatibility and recommend purchases.
 * Coordinate third-party vendor visits and collaborate with Purchasing on procurement activities.


## Related Videos

- [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards)
- [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance)
- [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team)
- [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [From Space to Software: Reliability Lessons 40 Years After Challenger](https://www.wearedevelopers.com/videos/100283-from-space-to-software-reliability-lessons-40-years-after-challenger)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)