> Markdown version of [/jobs/ext/529862-tier-1-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/529862-tier-1-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Technical Support Specialist - **Company:** Ally Financial Inc. - **Location:** Denver, CO, United States - **Experience:** Starter - **Salary:** $65,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Microsoft Outlook, Identity and Access Management, Azure Active Directory, Microsoft SharePoint, Office365, Microsoft InTune - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=267b815dafba80dd ## About the Role Do you have experience in Windows?, * 1-2 years of IT support experience (or equivalent hands-on training / internship experience) * Basic knowledge of: * Windows operating systems * Microsoft 365 applications * User account and identity management * Strong communication and customer service skills * Ability to follow processes and document work clearly * A positive, team-oriented mindset Preferred * Experience in an MSP environment * Familiarity with PSA/RMM tools (Autotask, ConnectWise, etc.) * CompTIA A+ or similar certification * Exposure to Azure AD / Entra ID or Intune Who You Are You're someone who: * Enjoys helping people and takes pride in great service * Communicates clearly and professionally * Is dependable and follows through on tasks * Works well with others and contributes to a positive team culture * Is eager to learn and grow your technical skills * Is willing to go above and beyond when a teammate or client needs support At Ally, we value attitude, effort, and teamwork just as much as technical ability. ## Description At Ally Solutions, we believe technology should feel simple, supportive, and empowering-not frustrating. Our team delivers proactive, people-first IT support that keeps businesses running smoothly and securely. We don't just fix issues-we prevent them, communicate clearly, and make sure our clients always feel supported. If you enjoy helping people, solving problems, and being part of a collaborative, high-performing team, we'd love to meet you. What You'll Do As a Tier 1 Technical Support Engineer, you'll be the first point of contact for our clients and play a critical role in delivering a great experience. You'll handle day-to-day support requests, resolve common technical issues, and ensure everything is properly documented and escalated when needed. You will: Provide Frontline Technical Support * Respond to incoming tickets, calls, and alerts in a timely, professional manner * Troubleshoot common issues related to: * Windows 10/11 * Microsoft 365 (Outlook, Teams, OneDrive, SharePoint basics) * User account access (password resets, MFA issues, basic Azure AD tasks) * Printers, peripherals, and common applications * Escalate more complex issues to Tier 2 with clear documentation * Follow standard procedures to ensure consistent, reliable outcomes Deliver Exceptional Customer Experience * Communicate clearly and warmly with end users * Help clients feel heard, supported, and confident in the solution * Set expectations appropriately and follow through * Create a "wow" experience-even for simple issues Be a Strong Team Player * Collaborate closely with your teammates to solve problems efficiently * Ask questions, learn continuously, and contribute to a shared knowledge base * Support Tier 2/3 engineers with accurate ticket notes and troubleshooting steps * Step in to help when workloads increase-because that's what great teams do Support Daily Operations * Maintain accurate and detailed ticket documentation * Follow SLA guidelines and prioritization standards * Assist with onboarding tasks such as user setup, device provisioning, and access configuration * Participate in team meetings and training sessions ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Behind the Curtain: How Recruiters Shortlist Devs in an AI-Driven Market and How You Stand Out](https://www.wearedevelopers.com/videos/100229-behind-the-curtain-how-recruiters-shortlist-devs-in-an-ai-driven-market-and-how-you-stand-out) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting)